Epic Bridges L2/L3 Interface Analyst

·                  Provide L2/L3 support for Epic Bridges interfaces in a 24x7 production support environment.

• Monitor interface queues, errors, failures, and message processing.
• Analyze and resolve HL7 interface issues, including ADT, ORU, ORM, SIU, DFT, MDM and other message types.
• Perform message troubleshooting, reprocessing, correction, and validation.
• Support critical and high-priority incidents and participate in major incident resolution.
• Technical Troubleshooting
• Troubleshoot Epic Bridges interface failures and data-flow issues.
• Analyze HL7 messages, interface logs, error queues, and transaction history.
• Identify root causes related to mapping, routing, transformation, connectivity, and application configuration.
• Coordinate with Epic, application teams, infrastructure teams, vendors, and downstream systems for complex issues.
• Perform detailed RCA and recommend permanent corrective actions.
• Maintenance & Enhancements
• Support interface configuration changes, enhancements, and maintenance activities.
• Participate in Epic upgrades, testing, validation, and post-production support.
• Support new interface implementations and modifications to existing interfaces.
• Perform regression testing and production validation following changes.
• Integration & Interface Engine
• Work with interface engines such as Rhapsody, Cloverleaf, Mirth, or equivalent.
• Troubleshoot SFTP/FTPS and other connectivity issues.
• Understand interface routing, filtering, transformation, and message acknowledgment processes.
• Collaborate with source and destination application teams to resolve end-to-end integration issues.
• Documentation & Process
• Maintain interface documentation, SOPs, support procedures, and troubleshooting runbooks.
• Create and maintain knowledge articles for recurring incidents.
• Participate in problem management and continuous service improvement.
• Follow ITIL incident, problem, change, and release management processes.
• Required Qualifications

·                  Epic Bridges Certification – Mandatory.

• 4–8+ years of experience in healthcare IT/EHR interface support.
• Strong hands-on experience with Epic Bridges.
• Strong knowledge of HL7 standards and healthcare interfaces.
• Experience supporting Epic production environments.
• Experience troubleshooting ADT, ORU, ORM, SIU, DFT and other HL7 messages.
• Experience with an interface engine such as Rhapsody, Cloverleaf, Mirth, or equivalent.
• Strong analytical and problem-solving skills.
• Experience with incident, problem, and change management.
• Ability to provide on-call/24x7 production support.
• Preferred Qualifications
• Epic Interconnect experience.
• Experience with Epic application integrations and downstream systems.
• Experience with SFTP/FTPS and secure file transfer.
• Experience with healthcare interoperability standards.
• Experience with cloud-based integration environments.
• ITIL certification or equivalent service-management experience.
• L3 Expectations
• Own complex and recurring production issues.
• Perform advanced root-cause analysis.
• Identify systemic issues and recommend permanent fixes.
• Lead technical troubleshooting during major incidents.
• Mentor L2 analysts.
• Review and approve technical solutions and interface changes.
• Partner with architecture/application teams for complex integration issues.