Cloud Support Analyst

Job#: 3023774

Job Description:

Cloud Support Analyst

Position Summary

This position as a Cloud Support Analyst also functions as an Enterprise Applications Support Manager overseeing the specialized functions that manage and integrate enterprise IT systems across the organization. This position ensures that key applications, servers, and infrastructure work together seamlessly to support business processes and strategic goals. Acting as a leader within the Infrastructure & Operations division, this role collaborates closely with business partners and system administrators to ensure that critical enterprise platforms remain resilient, reliable, and optimized as organizational needs evolve. As an IT Department, we support the Credit Union's mission by aligning technology with business needs, empowering employees, and delivering outstanding member experiences through modern, reliable systems. As a strategic business partner-we provide technology that is always available, relevant, and scalable.

Job Requirements

• Bachelor's degree preferred; equivalent experience may substitute for formal education.
• Minimum of 6 years of technology experience within a financial institution (FI). Relevant certifications are a plus.
• Strong understanding of FI technology ecosystems, including vendors such as Jack Henry and general banking technology solutions, including Episys, Remit, Experience Framework and Active Directory integrations related to Ease.
• Technical expertise with enterprise servers and systems including SQL, Azure, Active Directory, virtualization platforms, and related operating systems.
• Broad understanding of FI IT enterprise architecture, system optimization strategies, monitoring practices, and assurance frameworks.
• Proven ability to assess enterprise environments, recommend improvements, and implement solutions through collaboration with stakeholders.
• Demonstrated ability to manage confidential information with discretion.
• Strong analytical, problem-solving, and leadership abilities.
• Detail-oriented with excellent customer service, verbal/written communication, and organizational skills.
• Ability to work independently, manage time effectively, and maintain accuracy.
• Skilled in resolving technical and operational issues efficiently and effectively.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Uphold and promote core values, mission, vision, and Service Standards.
• Foster teamwork and collaboration across technical and business teams.
• Manage enterprise server maintenance, performance monitoring, and reliability standards.
• Oversee cloud connectivity and third-party integration protocols.
• Maintain and optimize the deployment environment for enterprise information systems.
• Coordinate with IT-managed business systems and third-party vendors to support structured system updates and operational readiness.
• Provide oversight and strategic direction for core system management in alignment with vendor and service provider requirements.
• Conduct regular system audits to ensure peak performance, compliance, and adherence to security and operational best practices.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.