ServiceNow Lead / Architect (Jira Integration)

Job Title: ServiceNow Lead / Architect (Jira Integration)
Location: Dallas, TX
Duration: Long term
Industry: Financial
Initial onsite presence required in Dallas, TX for first 2 months

Summary:
We are seeking an experienced ServiceNow Lead / Architect with strong expertise in Jira integration to support a large-scale financial services client. The ideal candidate will lead ServiceNow architecture, platform design, integrations, and enterprise workflow modernization initiatives while collaborating with cross-functional business and technology teams.

This role requires an individual who can drive solution architecture, implement best practices, and deliver scalable ServiceNow solutions integrated with Jira and other enterprise systems

Key Responsibilities
Lead architecture and design of ServiceNow platform solutions across enterprise environments
Design and implement integrations between ServiceNow and Jira using REST/SOAP APIs, middleware, or integration hubs
Work closely with stakeholders to gather business requirements and translate them into technical solutions
Provide technical leadership for ServiceNow implementations, upgrades, and enhancements
Define platform governance, security standards, and best practices
Configure and customize ServiceNow modules including ITSM, ITOM, CMDB, Incident, Change, and Problem Management
Collaborate with Agile, DevOps, and project management teams using Jira workflows
Conduct code reviews and mentor developers and administrators
Troubleshoot integration and platform-related issues
Support release planning, deployment activities, and production stability

Required Skills & Qualifications
Multiple years of IT experience with strong ServiceNow platform expertise
ServiceNow Lead or Architect
Hands-on experience integrating ServiceNow with Jira
Strong understanding of REST APIs, web services, IntegrationHub, and scripting
Experience with ServiceNow ITSM and related modules
Knowledge of CMDB, workflow automation, and service catalog design
Experience working in Agile/Scrum environments
Excellent communication and stakeholder management skills
Financial services domain experience preferred

Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist or Certified Technical Architect (CTA) preferred
Experience with cloud platforms and enterprise integrations is a plus

TSQ Systems, is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status or medical history. As such, we operate a merit-based recruitment system.