Infrastructure/Application Change Manager

Position Title: Infrastructure/Application Change Manager

Location: New York city, NY

Salary: $110,000/Annum 

Note:

Experience: 5–10 years (flexible based on skill depth)  

Role Summary 
Seeking an ITSM professional with strong enterprise infrastructure awareness to drive change governance, CAB operations, ServiceNow reporting, and weekend execution support in a large-scale environment. 

Key Responsibilities 

• Review and analyze infrastructure change requests for completeness, correctness, and risk. 
• Assess change impact, dependencies, customer impact, rollback plans, and execution readiness. 
• Proactively engage with change owners and stakeholders to clarify risks, mitigations, and execution plans. Prepare CAB agendas, perform CAB triage, and facilitate CAB meetings. 
• Provide weekend / off-hours change execution coverage and issue triage. 
• Identify and route high-impact or high-risk infrastructure changes into the event management queue for proactive monitoring during execution. 
• Drive process improvements and maintain ITSM documentation and playbooks. 
• Review Change tickets/TCMs for Core Platform Services to evaluate change compliance and highlight risky changes. 

Required Skills & Experience 

• Understanding of enterprise infrastructure platforms (compute, network, storage, middleware). 
• Hands-on experience with ITSM Change Management and CAB operations. 
• Working knowledge of ServiceNow Change Management and reporting. 
• Excellent analytical, communication, and stakeholder management skills. 
• Adaptability, high ownership, and strong learning mindset. 

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”