Senior Product Manager

Senior Product Manager  in Irving, TX
Location: Irving, TX (5X a week on-site, final round in person interview)
Visa: Independent Visa or USC

About the Delivery Team
The Delivery team is at the forefront of transforming how customers experience convenience. We build and manage innovative platforms that power our last-mile delivery operations, ensuring fast, reliable, and seamless service. Our mission is to create scalable, intuitive, and efficient systems that support both our customers and store teams—delivering value every step of the way.

Job Overview
We are seeking a strategic and experienced Product Manager to lead the growth and optimization of our Third‐Party Marketplace delivery ecosystem. This portfolio is a critical driver of client''s digital delivery business, enabling customers to access our stores through leading external marketplace partners while ensuring reliable execution at scale.

In this role, you will define product strategy, own the roadmap, and lead cross‐functional execution across product, operations, finance, and external partners. You will be responsible for improving the end‐to‐end customer journey, optimizing order economics, and ensuring operational and financial integrity across billing, settlement, and store accounting. By leveraging data and experimentation, you will identify friction points, unlock new growth opportunities, and deliver solutions that enhance customer experience, operational efficiency, and enterprise value.

Key Responsibilities
Own the end‐to‐end product lifecycle for third‐party delivery integrations, from strategy and roadmap definition through execution, testing, launch, and ongoing optimization
Leverage deep analysis of operational, customer, and partner data to identify friction points, inform product strategy, and measure business impact
Define success metrics and KPIs, and use performance dashboards to monitor the third‐party delivery experience across revenue, operations, customer funnel, transactional, and financial dimensions
Partner closely with engineering and external marketplace teams to deliver technical solutions that improve order success rates, reduce cancellations, and increase fulfillment accuracy
Identify and activate new growth levers, including expanded assortment, upsell opportunities, and geo‐targeted or partner‐led promotions
Lead cross‐functional alignment across Marketing, Store Operations, Legal, Finance, Merchandising, Tax, Accounting, and Business Development to ensure cohesive strategy, execution, and reporting
Design and run experiments (A/B tests, pilots, phased rollouts) to validate hypotheses, iterate quickly, and scale successful solutions
Continuously assess the competitive landscape and evolving third‐party delivery ecosystem to inform roadmap priorities and long‐term strategy 

What You''ll Own
Revenue and profitability growth across your assigned marketplace partners, including GMV, net revenue, order economics, promotional efficiency, and operational leverage
Order success and customer outcomes, spanning conversion and funnel performance, substitutions, cancellations, refunds, accuracy, and on‐time delivery
End‐to‐end financial integrity, ensuring accurate tax and fee treatment, clean reconciliation, settlement accuracy, and reliable store‐level accounting
Partner operating rhythm and execution, including weekly business reviews, roadmap alignment, issue triage, launch readiness, and post‐launch optimization

Qualifications
MBA or equivalent practical experience in product management, strategy, or digital delivery platforms
5–7+ years of experience in B2C product management, with deep exposure to third‐party marketplaces, e‐commerce, or last‐mile logistics
Highly analytical and data‐driven, with the ability to synthesize insights from complex data sets and translate them into clear product decisions
Demonstrated track record of driving measurable improvements in digital product performance and business outcomes
Experience partnering with external technology providers, including API‐based integrations and platform ecosystems
Proven ability to lead through influence, driving alignment across cross‐functional teams and senior stakeholders
Strong execution skills with the ability to manage multiple priorities in a fast‐paced, ambiguous environment
Excellent communication and presentation skills, with the ability to clearly articulate strategy, tradeoffs, and results

Technical Skills (Preferred)
Strong grounding in product management practices and Agile methodologies, including backlog management, sprint execution, and iterative delivery
Experience with third‐party platform integrations, including API‐based partnerships and data‐sharing workflows
Proficiency in analytics and reporting tools, including SQL and/or dashboarding platforms, to analyze performance and inform decision‐making
Expertise in KPI definition, measurement, and performance reporting across customer, operational, and financial metrics
Ability to build financial models and business cases to evaluate tradeoffs, investment decisions, and growth opportunities
Skilled in customer journey mapping to identify friction points and design improvements across the end‐to‐end experience
Experience driving process optimization and experimentation, including A/B testing, pilots, and phased rollouts
Strong stakeholder and project management capabilities, with the ability to coordinate complex, cross‐functional initiatives