ERPA
ERPA

Workday Level 1 Helpdesk Support Analyst

Denver, CO, US • Posted 3 hours ago • Updated 3 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
3 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Workday
  • Technical Support
  • Business Process
  • Call Center
  • Communication
  • Customer Service
  • Enterprise Resource Planning
  • HR Management
  • Help Desk
  • Management
  • Payroll
  • Public Sector

Summary

Experience providing Level 1 helpdesk, call center, or end-user application support

Strong customer service and communication skills

Ability to work in a fast-paced, high-volume support environment

Experience logging and managing tickets in a structured support process

Ability to triage issues effectively and escalate appropriately

Comfort assisting users with system navigation, access, and general business process questions

Ability to work onsite full time during the support period

Prior Workday end-user support experience

Experience supporting ERP, HCM, Payroll, or HR systems in a go-live or hypercare environment

Experience supporting public sector, education, or large employee populations

Familiarity with common post-go-live issues such as access, approvals, payroll questions, and transaction support

Experience working closely with functional and technical teams during stabilization periods

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114195
  • Position Id: 9114205
  • Posted 3 hours ago
Contact the job poster
Anthony Kumar Guvvala

Anthony Kumar Guvvala

ERPA Recruiter @ ERPA

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