Data Center Technician II

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Data Center Technician L2

Job Overview

The Data Center Technician L2 is a hands-on technical role supporting the deployment and ongoing operation of a high-performance data center environment supporting advanced AI infrastructure.

This position provides a strong foundation in data center operations, beginning with participation in a greenfield deployment phase where you will assist with infrastructure installation, cabling, system commissioning, and operational readiness activities. As the site transitions into steady-state operations, you will continue supporting day-to-day operational activities, helping ensure the reliability, availability, and performance of critical infrastructure.

You will work closely with senior technicians, engineers, facilities personnel, vendors, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality, safety, and operational discipline. This role is ideal for technicians who are looking to expand their technical skillset while contributing to a mission-critical production environment.

You will collaborate with globally distributed teams, making professional English communication skills (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program. Milestone and its Customer are committed to building a stable, high-performing team that evolves with the site over time.

Employment Type

Permanent Full-Time Employment

This position is intended as a long-term role supporting the continued growth and operational maturity of the Customer's data center operations.

Key Responsibilities

• Support rack and stack activities, hardware installation, structured cabling, and infrastructure deployment during build phases.
• Assist with system provisioning, validation, testing, and basic configuration activities.
• Support commissioning, operational readiness, and infrastructure acceptance testing activities.
• Perform Layer 1 troubleshooting and assist with Layer 2 and Layer 3 diagnostics as directed.
• Monitor, track, and respond to hardware and infrastructure issues through ticketing and operational management systems.
• Maintain accurate asset, inventory, and configuration records using DCIM and ITSM platforms.
• Follow Standard Operating Procedures (SOPs), Method of Procedures (MOPs), safety requirements, and security protocols.
• Participate in change management activities including maintenance windows and production changes.
• Assist with the transition from deployment activities into steady-state operations.
• Support vendor, contractor, and facilities activities as required.
• Collaborate with team members to ensure timely, safe, and high-quality task execution.
• Participate in on-call rotations supporting 24x7 operations.

Required Skills

• Professional fluency in English (written and verbal) is required for communication and coordination with global teams.
• Hands-on experience with hardware installation, structured cabling, and physical infrastructure deployment.
• Basic understanding of networking concepts including switches, routers, structured cabling, DNS, DHCP, and Layer 2/3 fundamentals.
• Familiarity with network device command line interfaces such as Cisco, Arista, Juniper, Dell, or similar platforms.
• Experience working within structured operational environments utilizing SOPs, ticketing systems, and change management processes.
• Familiarity with ITSM and DCIM platforms such as ServiceNow, Jira, NetBox, Sunbird, or similar tools.
• Strong attention to detail and commitment to quality workmanship.
• Ability to follow technical documentation, procedures, and work instructions accurately.
• Strong communication, teamwork, and organizational skills.
• Ability to multitask and adapt within a fast-paced operational environment.
• Willingness to learn new technologies, systems, and infrastructure platforms.
• Basic awareness of critical infrastructure systems including power distribution, cooling systems, and environmental monitoring technologies.

Physical & Operational Requirements

• Ability to lift and move equipment up to 50 lbs (23 kg).
• Comfortable working on feet for extended periods.
• Ability to work safely around critical electrical and mechanical infrastructure.
• Ability to respond to operational incidents within defined service levels.
• Flexibility to support varying schedules based on project and operational requirements.
• Reliable transportation to work location(s).
• Ability to operate material handling equipment; certification is preferred.
• Ability to participate in on-call and after-hours support activities as required.

Required Experience

• 2-4 years of experience in data center operations, telecommunications infrastructure, industrial operations, facilities environments, technical field services, or similar technical environments.
• Experience with rack and stack activities, hardware installation, and structured cabling.
• Experience provisioning or re-provisioning systems using USB, PXE, imaging, or network-based deployment methods.
• Basic experience configuring network devices including initial setup, IP assignment, and connectivity validation.
• Working knowledge of server hardware platforms including Dell, HPE, Supermicro, Lenovo, or similar systems.
• Understanding of networking fundamentals including DNS, DHCP, Layer 2/3 networking, and basic troubleshooting methodologies.
• Experience working with ticketing systems supporting incident and change management processes.
• Basic understanding of data center operational best practices including redundancy, cabling standards, and power awareness.
• Exposure to Linux operating systems is preferred.
• Exposure to electrical, cooling, facilities, or infrastructure systems is beneficial.

Preferred Qualifications

• CompTIA Server+, Network+, Linux+, or equivalent certifications.
• ITIL Foundation certification.
• CCNA or equivalent entry-level networking certification.
• Experience supporting hyperscale, colocation, AI infrastructure, or enterprise data center environments.
• Exposure to automation tools, scripting, or infrastructure deployment technologies.
• Experience with Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), environmental monitoring systems, or facility technologies.
• Experience participating in commissioning, infrastructure deployment, or operational readiness activities.

Work Schedule

This role supports a 24x7 mission-critical environment and may require participation in on-call rotations, after-hours support, planned maintenance activities, and periodic weekend work.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.