Job Summary
Job Responsibilities: Work4Flow- Pr. TC - US: Lead the architecture, design, and implementation of ServiceNow ITOM solutions. Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. Design service-aware operational models using CSDM best practices. Lead architecture workshops, solution design sessions, and stakeholder discussions. Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory ServiceNow Certified System Administrator (CSA) One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred CTA (Certified Technical Architect) ArchX Certification Additional CIS certifications in ITSM, ITOM, or ITAM
Job Description: Work4Flow- Pr. TC - US:
Key Responsibilities
Job Responsibilities: Work4Flow- Pr. TC - US: Lead the architecture, design, and implementation of ServiceNow ITOM solutions. Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. Design service-aware operational models using CSDM best practices. Lead architecture workshops, solution design sessions, and stakeholder discussions. Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory ServiceNow Certified System Administrator (CSA) One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred CTA (Certified Technical Architect) ArchX Certification Additional CIS certifications in ITSM, ITOM, or ITAM
Job Description: Work4Flow- Pr. TC - US:
Skill Requirements
Skill Requirement: Work4Flow- Pr. TC - US: ServiceNow Certified System Administrator (CSA) One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM)
Other Requirements
Other Requirement: Work4Flow- Pr. TC - US
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