Playtest Operations

Title: Playtest Operations (Operation Producer)

Location: Los Angeles, CA

Duration: 12 Month

Work Mode: Hybrid: 2-3 days/week

JOB DESCRIPTION

The Global Research Operations (GRO) team exists to make research execution more scalable, secure, and impactful. As a Research Operations Producer II (Contractor) you will work with the GRO team as the first dedicated owner of player recruiting operations for playtests and qualitative research studies. This is a hands-on, execution-focused role with meaningful ownership and autonomy, designed to stabilize and mature recruiting workflows that are currently distributed across multiple operations staff. You will manage end-to-end recruiting delivery while helping define standards, documentation, and quality signals that enable consistency at scale. This role supports both in-person and remote studies and works closely with researchers, operations partners, and external vendors. This is a hybrid role requiring on-site presence at the Los Angeles campus 2-3 days per week.

Responsibilities:
Own end-to-end participant recruiting for playtests and qualitative research studies, including intake alignment, feasibility assessment, scheduling, confirmations, and show-rate management
Manage player communications at scale, ensuring clear, consistent, and player-friendly outreach and follow-ups
Support screener development and sampling strategies in partnership with researchers and ops leads to meet study criteria and quotas
Apply sound judgment to reduce bias in screening and sourcing decisions while executing recruiting plans that meet study criteria
Coordinate participant scheduling, attendance tracking, replacements, and incentive processing
Maintain and manage player databases, participation history, and ban lists to support quality, reduce oversampling, and mitigate participant fatigue
Partner with external recruiting and rescreening vendors to ensure execution quality and timeline adherence
Track recruiting health signals such as no-show rates, replacement rates, recruiting cycle time, and recruitment efficiency to inform day-to-day delivery decisions
Identify recurring recruiting issues and implement pragmatic process improvements
Own initial problem-solving for recruiting risks, escalating with context, options, and recommendations to researchers and operations teammates as needed
Create and maintain recruiting documentation, templates, and standard operating procedures that support consistency and reduce rework
Operate with strong judgment around data handling, privacy, and compliance expectations
Collaborate closely with operations and research teams to flag risks early and keep studies on track

Required Qualifications:
3+ years of professional experience in research operations, user research, participant recruiting, or a closely related research support role
Demonstrated experience owning recruiting logistics independently across multiple concurrent studies
Strong working knowledge of qualitative research recruiting practices, including screening, quota management, and participant quality controls
Experience managing participant communications, scheduling, and incentive workflows with high attention to detail
Experience applying research quality principles in recruiting workflows, with attention to sampling needs, panel health, participant quality, and data integrity
Experience working with audience definitions, incidence rates, and core recruiting principles to support feasible and efficient study recruiting
Experience working with third-party recruiting or rescreening vendors
Familiarity with survey sampling concepts and quantitative research or social science methods as they relate to participant recruiting and screening
Comfort partnering with researchers, operations staff, and vendors in fast-paced, delivery-focused environments
Strong organizational and communication skills, with the ability to manage ambiguity and shifting priorities
Ability to operate with discretion and sound judgment when handling sensitive participant data
Exposure to research compliance and privacy standards (e.g., GDPR, CCPA, informed consent, opt-out mechanics)
Bachelor's degree in a related field

Desired Qualifications:
Experience with project management frameworks (e.g., Scrum, Agile), and real-world experience applying them in collaborative, delivery-focused environments
Experience working with project management and productivity tools (e.g., Notion, JIRA, Trello, Miro, Airtable), and real-world experience leveraging them in a collaborative team setting
Experience working with quantitative research tools and survey platforms (e.g., Qualtrics, Sawtooth, UserTesting, UserInterviews) to support recruiting and screening workflows
Experience working with databases, CRM, or participant management systems for recruiting workflows
Experience working with HTML-based email templates to support recruiting and participant communications
Experience supporting SMS-based participant communications as part of recruiting or reminder workflows
Experience thriving as a self-starter in fast-paced work environments, with the ability to ramp up quickly
Experience working in the video game industry
Experience working in player-focused research environments
Familiarity with games and player communities
Familiarity with game design fundamentals
Familiarity with game development production cycle
About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at for more information.