Desktop Support Specialist

Job Title: Desktop Support Specialist / Deskside Support Technician
Job Description
This role provides daily deskside and remote support for internal end users, focusing on hardware and software issues across PCs, laptops, tablets, printers, and related systems. You will troubleshoot Windows/PC issues, Microsoft Office, Group Policies, Active Directory, VPN and networking, and support the setup and maintenance of devices, applications, and core business systems. The position combines hands-on technical work with high-quality customer service in a collaborative environment where you can influence technical direction and work on a variety of projects.
Responsibilities

• Provide technical support and problem resolution for hardware, software, network, and system issues for all internal users, both in person and remotely.
• Handle daily hardware support for PCs, laptops, tablets, printers, and related desktop hardware, including configuration, maintenance, repair, upgrades, and troubleshooting.
• Provide daily software support for operating systems and applications running on end-user devices, including Windows and Microsoft Office.
• Support and resolve issues related to Windows/PC environments, Microsoft Office, Group Policies, Active Directory, VPN/networking, Exchange, and device/application setup.
• Respond to, triage, and resolve incidents and service requests through a ticketing system, ensuring timely and professional communication and follow-up.
• Work with hardware vendors, software vendors, and service providers to diagnose, troubleshoot, and resolve technical issues that require external support.
• Provide recommendations on desktop, laptop, server, virtualization, and network configurations to support evolving business needs.
• Perform software deployment and endpoint management, including installation, updates, and configuration of applications on user devices.
• Diagnose and resolve hardware, software, and connectivity issues in a timely and customer-focused manner, minimizing downtime for end users.
• Configure, administer, and maintain application, file, print, and network servers, including domain controllers and Microsoft 365 email and collaboration systems.
• Support Office 365, including Outlook troubleshooting and resolution of user issues related to email and collaboration tools.
• Manage user accounts and access via Active Directory and related systems, including user provisioning, password resets, access support, and adherence to basic security practices.
• Develop and write clear technical documentation, procedures, and knowledge base articles to support consistent and efficient operations.
• Deliver high-quality, front-facing customer service, maintaining excellent written and verbal communication with end users and team members.
• Organize and prioritize multiple tickets and tasks effectively, using strong self-organization and time management skills to meet service expectations.

Essential Skills

• Strong hands-on desktop support experience providing Level 1 and Level 2 support for hardware, software, and network issues.
• Proficiency supporting Windows/PC environments, including troubleshooting operating system issues and application problems.
• Experience supporting Microsoft Office and Office 365, including Outlook troubleshooting and user support.
• Working knowledge of Group Policies and Active Directory for user management, access control, and basic security practices.
• Experience with VPN and networking support, including connectivity troubleshooting for remote and onsite users.
• Strong understanding of basic networking concepts and troubleshooting best practices, including LAN/WAN infrastructure, VPN connectivity, internet access, and firewall systems.
• Hands-on experience installing, configuring, and troubleshooting desktop hardware, printers, and related peripherals.
• Experience using a ticketing system to manage, track, and resolve incidents and service requests.
• Proven ability to deliver high-quality customer service in a front-facing support role with excellent written and verbal communication skills.
• Advanced critical thinking skills to analyze problems, identify root causes, and develop effective solutions.
• Strong self-organization and time management skills to handle multiple tasks and priorities effectively.

Additional Skills & Qualifications

• Experience configuring, administering, and maintaining application, file, print, and network servers, including domain controllers.
• Experience with Microsoft 365 email and collaboration systems administration and support.
• Familiarity with server and virtualization environments and the ability to make recommendations on server and virtual infrastructure configurations.
• Experience with software deployment, imaging, and endpoint management tools for installing and updating applications.
• Ability to develop and write clear, user-friendly technical documentation and procedures.
• Demonstrated ability to collaborate with hardware and software vendors and service providers to resolve complex technical issues.
• A positive, customer-focused attitude and the ability to communicate technical concepts in an easy-to-understand way for non-technical users.

Why Work Here?
You will join a highly collaborative environment where you can wear multiple hats and work on a variety of projects, keeping your day-to-day responsibilities dynamic and engaging. Your voice will matter, and you will have the opportunity to evaluate and make recommendations on the technical direction of the organization. This setting supports professional growth, encourages initiative, and values team members who want to broaden their skills and contribute meaningful ideas.
Work Environment
This is an onsite office-based role providing deskside and remote support to internal end users. You will work with a range of technologies including Windows PCs and laptops, tablets, printers, desktop hardware, Active Directory, Microsoft Office and Office 365, Microsoft 365 email and collaboration tools, VPN and networking components, servers, domain controllers, and ticketing systems. The environment is collaborative and fast-paced, with exposure to multiple projects and the opportunity to handle diverse technical challenges throughout the workday.
Job Type & Location
This is a Contract to Hire position based out of Florham Park, NJ.
Pay and Benefits
The pay range for this position is $26.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Florham Park,NJ.
Application Deadline
This position is anticipated to close on Jul 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.