AV Technician (Audio Visual / Teams Rooms / IT Support)
Candidates must be able to work onsite in Tallahassee, FL
Our team is seeking an experienced AV Technician to support live events, conference rooms, and enterprise IT environments. This role is ideal for candidates with strong audio-visual expertise and IT support experience who enjoy hands-on troubleshooting and working in dynamic environments.
Please note: This position is open to direct applicants only. No third-party submissions will be considered.
Responsibilities
- Set up, install, and operate audio-visual equipment for live events and meetings (projectors, microphones, sound boards, video monitors)
- Support and maintain Teams Rooms, Zoom, and video conferencing technologies
- Perform troubleshooting and maintenance of AV and IT equipment
- Assist with venue setup and layout adjustments to optimize sound and performance
- Provide Tier 2 technical support for AV systems and workstation-related issues
- Install, configure, and support computer hardware, software, and peripherals
- Monitor and resolve Service Desk tickets and technical issues
- Maintain and support digital signage systems
- Coordinate equipment repairs and manage inventory of AV assets and spare parts
- Provide on-site support for live events, including after-hours as needed
- Create and maintain technical documentation and service records
- Train users on AV equipment and provide guidance on conference room technology
Required Qualifications
- High school diploma or equivalent with hands-on AV support experience (technical training preferred)
- Experience supporting audio-visual equipment in a professional environment
- Strong knowledge of projection systems, video conferencing, microphones, and sound systems
- Experience with Microsoft Teams, Zoom, and collaboration tools
- Knowledge of computer hardware, software, and basic networking (LAN/WAN)
- Experience with Microsoft Windows and Office Suite (including Outlook)
- Strong troubleshooting skills across AV and IT environments
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication and customer service skills
Preferred Qualifications
- Experience with Teams Rooms or enterprise AV environments
- Experience providing Tier 2 IT support
- Familiarity with digital signage platforms
- Experience supporting networked printers and peripherals
- Experience assisting with conference room setup/design
- Ability to manage small projects and coordinate vendors
Customer Service Analyst, IT Support, Help Desk, Desktop Support, Tier 2 Support, Technical Support, Audio Visual, AV Technician, Video Conferencing, Microsoft Teams, Zoom, Hardware Support, Troubleshooting, Service Desk, End User Support, Windows Support, Office 365, Network Support, Digital Signage, Conference Room Technology
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