The Georgia Customer Relationship Management and Tech Ops (CRM & TO) organization serves as a trusted advisor and strategic business partner to market leadership, service areas, and enterprise IT, synthesizing care delivery and health plan insights to inform enterprise strategy and drive measurable business value.
Within this organization, the IT Business Operations III role functions as a business technology partner, connecting the Georgia market to enterprise IT and ensuring the voice of the customer is accurately represented across enterprise product portfolios. The role maintains strong partnerships with enterprise product teams supporting Acute and Complex Care, Omnichannel Patient Engagement & Wellness, Clinical, Ancillary, Retail, Revenue Management, and Social and Community Health services. Mission-critical responsibilities include translating market priorities into actionable business and technology requirements, informing enterprise decision-making through market insight, and driving alignment between enterprise IT solutions and Georgia market operational and strategic objectives.
The role involves healthcare IT business consultant experience with gathering, documenting, and validating business requirements and translating them into actionable technical or operational solutions. Experience assisting with business case development, including cost estimation, effort sizing, and value justification for IT initiatives. Demonstrated project leadership skills, including experience leading or coordinating initiatives using formal or informal project management practices. Experience with Epic systems implementation, integration, optimization, or end-user workflows preferred; strong working knowledge of Epic modules and technical components is acceptable. Demonstrated ability to work with diverse technologies, systems, and platforms, and effectively collaborate with technical teams. Strong analytical, critical-thinking, and problem-solving skills, with the ability to assess complex issues and drive practical solutions. Success will involve flexibility to use Information Technology and business experience to focus on the customer and drive to results in multiple assignments.
Job Summary:This individual contributor position analyzes information relevant to forecasting KPs future technical and operational information needs and executes business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. This role provides support to leadership by providing information regarding business systems, data and process initiatives and to cross-functional management by providing information regarding business and technology issues. This position also implements technology or business process integration plans, and supports systems and business process activities.
Essential Responsibilities:- Researches and summarizes information relevant to forecasting businesss future technical and operational information needs.
- Provides recommendations to senior team members regarding the development and definition of the business/technology strategy based on stakeholder input.
- Supports business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Supports the implementation of technology or business process integration plans.
- Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors.
- Executes systems and business process activities.
- Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
- Coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors.
- Maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.
- Tracks annual IT projects and operations.
- Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials).
- Supports senior team members in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Performs data analysis to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Conducts research on topics related to technology and business initiatives.
- Supports the development, implementation, and the maintenance of data quality improvement and training programs.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors trends and changes in healthcare technology and information systems.
- Supports technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Supports initiatives in alignment with other National initiatives.
- Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices.
- Consults with departments, IT managers, and vendors to ensure security, compliance, infrastructure, network, and application controls are in place.
- Collaborates with departments and IT managers to support the development and testing of business continuity and resiliency-procedures and infrastructure procedures.
- Participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Updates and maintains a knowledge repository of current technology and business processes for designated department or business area.
Minimum Qualifications: - Bachelors degree in Business Administration, CIS, Mathematics, or related field and three (3) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Additional Requirements:Preferred Qualifications:Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: KPIT ADMIN - ROC SUPPORT-GA - 9601
Pay Range: $45.67 - $59.07 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 10 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Never miss an opportunity! Create an alert based on the job you applied for.
