Help Desk Analyst

Description

The Service Desk Technician will coordinate and support Service Desk related duties within the Information Technology Department. These duties will include providing Tier 1 and 2 technical support with internal and external end users, answering technical questions, solving issues, and facilitating Service Desk communication channels. Additionally, the candidate will assist in the management and control of physical IT assets, image and deploy computers, install applications, troubleshoot outdoor IT hardware, prioritizing issue resolutions to meet SLA requirements, and assist in managing IT department support documentation. The following is a list of major duties and responsibilities for this position along with certain supportive duties. It is not all-inclusive. Other duties and responsibilities may be added as needed. In addition, management may modify this job description as needed. Essential Duties and Responsibilities: Communicate effectively and professionally with users, customers, and other IT personnel. Ensure that all support requests are well documented and accurately categorized in the IT ticketing system from the creation of the ticket to the successful resolution. Work with IT support team resources to ensure proper processes are created, standards are followed while providing continuous improvement to our customers. Provide technical assistance and support related to computer hardware and software, office printers, copiers, IP phones, peripherals, vehicle weight scale equipment, Industrial outdoor printers, and any other IT related asset. Provide oversight in the following areas: user accounts, asset inventory, support documentation, software licensing, hardware and software maintenance, upgrades and configurations, ticket resolution and reporting, onboarding of new users, computer imaging, and deployment. Provide phone and field technical support for both local and remote locations such as computers, printers, network switches, access points, security cameras, and cabling. Work with vendors to support new and existing installations. Provide assistance with department or companywide projects as needed.

Skills

Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, imac, Service desk, Active directory, Phone support, Ticketing system, jira

Top Skills Details

Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,imac

Additional Skills & Qualifications
Degree with technology focus or equivalent experience 2-5 years of helpdesk or service desk and technical support experience CompTIA A+, CompTIA Network+, or MCSA in Windows 7/8/10 required ITIL Foundation Certification is a plus Project Management experience is a plus

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Morton, IL.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Morton,IL.
Application Deadline
This position is anticipated to close on Mar 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.