Customer Service Representative

Leading Sustainability Company in the Beverage Industry / Excellent Benefits + Upward Mobility!

This Jobot Job is hosted by: Caitlyn Hardy
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $22 per hour

A bit about us:

Are you passionate about delivering exceptional customer experiences while making a positive impact on the planet? Our client, a mission-driven company in the sustainability industry, is seeking a Customer Service Representative / Account Manager to join their growing team.

In this hybrid customer service rep/account manager role, you'll be the primary point of contact for customers and clients, ensuring satisfaction and building long-term relationships. You'll handle day-to-day inquiries, proactively manage accounts, and collaborate across departments to provide thoughtful, solutions-oriented service.

If you're a natural communicator, detail-oriented, and thrive in a fast-paced, purpose-driven environment, we want to hear from you!

Why join us?

Offer full medical, dental, vision
Short-term and long-term disability
Life insurance
401k with match of fifty cents on the dollar up to 6%
Hourly rate

Job Details

• Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, reschedule orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken as needed.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess the validity of concerns and to determine possible causes, such as extreme weather conditions that delay shipments.
• Correctly enter customer orders into NEXUS, including completion of scheduling services and completing transactions by emailing order summaries to customers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Ideal Candidate Profile:

Strong multitasker who thrives in a dynamic environment

Comfortable working across departments and balancing shifting priorities

Background in logistics, shipping, or supply chain is a plus

Customer-first mindset with exceptional written and verbal communication skills

Familiarity with order entry systems like NEXUS or similar platforms is helpful

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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