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NICE Technical Consultant !! Remote !! w2 contact !! 13 + years of experience required

Remote • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

NICE CXone
API
IT Service Management
Amazon Web Services
Troubleshooting
Scripting
ServiceNow

Summary

Job Title: NICE Technical Consultant/Developer

Location : Remote

Job type : W2 Contract

NICE CXone Studio Scripting Building and modifying IVR call flows, SMS routing scripts, and skill-based routing rules within the CXone platform

REST API Development & Integration Consuming and building REST APIs with JSON/XML, OAuth 2.0 authentication, and webhook configuration to connect CXone with Salesforce and ServiceNow

CRM/ITSM Platform Knowledge Hands-on experience with Salesforce (Flow Designer, case creation, call logging) and/or ServiceNow (Integration Hub, incident management, screen pop delivery)

Two-Way SMS Configuration Setting up SMS channels in CXone, managing opt-in/opt-out workflows, and understanding TCPA compliance basics for communications

Troubleshooting & Log Analysis Ability to read API call logs, Studio script traces, and AWS CloudWatch logs to diagnose integration failures like dropped SMS, failed screen pops, or API timeouts

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: intelsft
Position Id: 9031693
Posted 1 day ago

Company Info

About Intellisoft Technologies

Intellisoft partners with organizations to provide end-to-end technological solutions since 1997. Our corporate headquarters is based in Dallas, TX. In addition to our US locations, we have offices in Europe and Asia. We serve small to mid-size companies, as well as large and Fortune 500 corporations. Our team of consultants and engineers deliver trustworthy and reliable software solutions to our Clients to increase their sales and profitability.

Our highest compliment is that our Clients recommend and refer our services for any and everything software related on a consistent bases over the almost 20 years. The Intellisoft team distinguishes itself by developing and implementing innovative technology products. Our experience allows us to analyze existing technology environments, customize based our Clients organizational needs and goals, deliver operating systems and application programming and ensure full integration into the existing environments.

Mission:

The Intellisoft team is fiercely dedicated to delivering results-oriented services to our Clients. Our team of experts demonstrates the values that make our company reliable and dependable to provide meaningful solutions. All our offices are integrated to form a unique combination of skills and expertise in order to provide the best service.

Our Services:

Our services include but are not limited to the following areas;

Staffing & Recruiting
Consulting & Support
Infrastructure Management
Outsourcing
VoIP Support & Consulting

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Contact the job poster

Amrinder Singh

Recruiter @ Intellisoft Technologies

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