Customer Success Coordinator (CSAT and Closed Loop)
Contract W2
No Travel Required
Remote
Depends on Experience
Avacend, Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- Customer Experience
- Customer-Loop Feedback processes
- Closed Loop
- Splunk
- Customer Satisfaction
- CSAT
Summary
Project Coordinator/ Splunk CSAT/CLF Contractor Request
Location: Remote
Duration: 3/30/2026 - 9/30/2026
Job Title: Splunk CSAT/CLF Contractor Request
Minimum Requirements:
5 years of experience managing and responding to customer feedback, including tracking customer satisfaction metrics to identify improvement areas.
- Experience with UX Research Operations such as recruitment, screener development, and project tracking.
- Familiarity with tools like User Interviews, Qualtrics, Microsoft 365, and other research platforms
- Experience working with cross-functional teams such as product management and customer experience groups.
- Proficiency in maintaining and reporting on customer satisfaction processes and data.
- Experience supporting operational activities that enhance research and feedback processes.
- Proven success improving customer experience through timely resolution of issues and feedback management.
Desired Skills:
- Working in a fully remote environment
- Good communication skills to coordinate with various stakeholders and drive customer satisfaction initiatives.
- Analytical mindset to interpret customer feedback and contribute to product roadmap prioritization.
- Adaptability: Flexibility to adjust approaches based on business and customer needs
- Customer-Centric Mindset: Commitment to enhance customer satisfaction and experience continuously.
Business impact:
- Ensure compliance with Client policies surrounding Customer Satisfaction Program and Closed Loop Follow up process
- Improve customer satisfaction with Splunk Product and driving roadmap prioritization across Splunk BUs
Job duties include
- Tracking, handling, and responding to customer feedback in compliance with Customer-Loop Feedback processes and program guidelines
- Partnering with Splunk PX CSAT data program owners to improve CLF processes
- Partnering with Voice of the Customer & Product Management to expedite resolution of negative CSAT responses
- Ensure CSAT process and reporting is maintained
- Additional operational activities to maintain Research processes and drive efficiency
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: PZP91081408zzzz
- Position Id: 8915820
- Posted 2 hours ago
Company Info
About Avacend, Inc.
Our mission is customer centric, we are successful when our customers are successful.
Our Vision is to connect great companies with good employees and create opportunities for all by providing the best quality of human resource services. We measure our success by the satisfaction of our customers by empowering them to focus on what they do best.
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