AI/ML Engineer

Charlotte, NC, US • Posted 18 days ago • Updated 18 days ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

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Job Details

Skills

Artificial Intelligence
LangChain
NumPy
Pandas
Use Cases
Machine Learning (ML)
scikit-learn
NLTK
Prompt Engineering
Customer Facing
Evaluation
Interactive Voice Response

Summary

Qualifications:

Develop and maintain AI Solutions for IVR and conversational platforms

Implement LLM-based workflows including prompt engineering, evaluation, and RAG

Build Knowledge retrieval pipelines to support IVR use cases (FAQ s troubleshooting, account queries)

Evaluate model performance for accuracy, latency, and conversational quality

Assist in continuous improvement of AI-driven voice experiences

Required Skills

3+ years of experience in AI / ML Development

Strong proficiency in Python

Hands-on experience with LLM s including

Prompt Engineering

Model evaluation

Retrieval-augmented generation (RAG)

Experience working enterprise or customer facing systems is a plus

Good to have

NLP experience with conversational AI

Familiarity with speech/voice data workflows (ASR, NLU, TTS concepts)

Libraries/ tools

Python / ML NumPy, Pandas, Scikit-learn

LLM Frameworks Langchain, Llamindex, hugging face transformers

Vector databases FAISS Chroma, Pinecone, Qdrant

NLP (Good to have)- SpaCy, NLTK, Sentence-transformers

LLM Evaluation: Trulens, Deepeval, OpenAI Evals

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 70000132
Position Id: 8887083
Posted 18 days ago

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