The Opportunity

We are looking for a Technical Product Manager who will partner with Marketing, Sales business stakeholders/end users, operations teams – to work with their operational reporting requirements. We are in UAT phase of a big initiative where Power BI reporting models are prepared and stakeholders need to start working with those to create their day-to-day reports.

This product manager will collaborate with business teams, other Product Managers, Program Managers, and Co-lead the planning, testing, and execution of business requirements on the Microsoft Dynamics CRM solution. The role will also partner with technical teams to design and develop technology solutions that deliver exceptional customer experiences.

ATTENTION: This specific role will be working in CRM technologies (SFDC & MSFT Dynamics and Power BI / reporting) and will be primarily focusing on the Sales experience in MSFT Dynamics. Individuals with hands on technical knowledge around Dynamics and reporting related tools.

What you’ll do

• Partner with business stakeholders to understand the current state for their operational reporting needs,   with a lens to providing customer value, by improving the customers’ experience on Dynamics and the day-to-day productivity of the sellers.
• Lead and facilitate process improvement sessions with internal customers.
• Drive and influence the product vision, collaborate with architecture, design, and engineering teams to deliver the roadmap
• Responsible for communicating/aligning with internal customers and technical teams on product vision and roadmap. 
• Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives
• Leads User Acceptance Testing (UAT) with business testers, and works with the Quality Engineer to define acceptance tests for features
• Manage and prioritize product backlog, collecting defects and enhancement requests, and
• Support Release Planning, scheduling backlog items into regular releases aligned to business priority

Qualifications

• 7+ years of product management experience is required--experience launching global large-scale technology solutions with supporting change management
• Must have a technical understanding and hands-on experience in MSFT Dynamics, Power BI, and reporting-related tools
• Self-starter that thrives in the face of challenges
• Proven track record of operating effectively with general mentorship on new projects
• Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences, as well as communicate effectively to individual contributors, management, and executive leadership
• Demonstrates experience communicating and advocating programs to customers and/or internal team members
• Strong people skills, with a distinctive ability to motivate and influence people without authority or a direct reporting relationship
• Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues
• Bachelor’s degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable