Operational Support Engineer

Job Role:-Operational Support Engineer 

Job Location: Atlanta, GA

Position Overview
Required Skills: AWS Cloud, Enterprise Infrastructure, Incident Management, System Operations, DevOps
Certification: AWS Certification is mandatory

Job Summary

We are seeking an experienced Operational Support Engineer to support enterprise-level IT applications and infrastructure across on-premises and hybrid cloud environments. The ideal candidate will have strong AWS cloud expertise, incident management experience, automation skills, and the ability to troubleshoot complex technical issues while ensuring system reliability and business continuity.

Key Responsibilities

• Provide support for complex application and infrastructure incidents, changes, service requests, and operational tasks.
• Manage enterprise IT systems and services across on-premises, cloud, and hybrid environments.
• Lead critical incident response, root cause analysis (RCA), and resolution activities.
• Coordinate application releases, production deployments, and infrastructure changes.
• Develop monitoring dashboards and automation scripts to improve observability and reduce manual effort.
• Collaborate with development teams, business stakeholders, vendors, and service providers.
• Analyze technical issues and design, implement, and recommend effective solutions.
• Identify continuous improvement opportunities to enhance system performance, availability, and operational efficiency.
• Present technical solutions, risks, and recommendations to management for approval.
• Act as a subject matter expert for assigned applications, infrastructure, and cloud services.

Required Technical Skills

• AWS Cloud Computing: Strong hands-on experience with AWS services; valid AWS certification is mandatory.
• Enterprise Infrastructure: Experience supporting on-premises, cloud, and hybrid environments.
• Technical Expertise: Deep knowledge in at least two of the following areas and intermediate knowledge in at least three others:
• Cloud Architecture
• Security Frameworks
• System Operations
• Networking
• Database Administration
• Development / DevOps
• Monitoring and Automation: Experience creating dashboards, scripts, and automation solutions.
• Incident Management: Expertise in production support, troubleshooting, RCA, and change management.
• Communication: Strong verbal, written, stakeholder management, and presentation skills.