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Telephony Engineer

Remote • Posted 10 hours ago • Updated 10 hours ago

Contract W2

Remote

USD $54.00 - 78.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Genesys
Artificial Intelligence
PSTN
Telephony
Normalization
Policy Administration
Network
Routing
High Availability
Disaster Recovery
SBC
TLS
SIP
Fraud
Management
Reporting
Analytics
Streaming
Interactive Voice Response
Optimization

Summary

Our client, a leading consulting firm, is in need of a Telephony Engineer for an initial 6 month remote contract supporting a customer on the east coast. The Telephony Engineer will be responsible for supporting the design and implementation of voice / telephony capabilities for the customers CCaaS platform (Genesys environment) with AI-driven conversational and analytics integration. The Telephony Engineer will be primarily responsible for deploying and managing Ribbon SBCs (Session Border Controllers) to secure voice traffic and enable interoperability, establish / support PSTN connectivity, configure / troubleshoot SIP trunk connectivity between contact center platforms and provide troubleshooting support across call routing, connectivity and carrier services.

Required Skills:

???? At least 5 years of experience in contact center telephony engineering.
Experience designing and implementing Ribbon SBC call flows, including DNIS-based routing and call handling scenarios.
Experience with SIP protocol, SIP message analysis, SIP header manipulation, normalization, and routing table configuration.
Hands-on experience with Ribbon PSX, including routing logic, policy management, and integration with external APIs/services.
Ability to perform end-to-end call troubleshooting using SIP traces, ladder diagrams, and SBC diagnostics.
Knowledge of voice network architectures, enterprise voice or any routing environment
Experience with high availability, resiliency, and disaster recovery designs for SBC and SIP infrastructure.
Knowledge of security best practices, including TLS, SRTP, and SIP fraud prevention.

Preferred or Nice to Have Skills:

Experience with bot frameworks and conversational design (intents, entities, dialog management, fallback handling).
Experience building customer reporting / analytics for the voice channel using APIs or event streams.
Any IVR Design / Development experience.
Call Flow Design and Optimization experience.

ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected hourly rate range for this role is $54 - 78/ hr.
The posted range is an estimate. The actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121117
Position Id: 19177
Posted 10 hours ago

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