Desktop Support Analyst

Description
The IT Support Analyst I will operate at the front lines of the IT department, supporting shop operations. This role is key to helping resolve problems quickly so that we can focus on what matters most, serving our customers. This role works closely with other teams, and other Support Analysts, to make sure that technology does not get in the way of creating a great experience for our customers.
Overview
We are seeking a motivated and customer-focused IT Support Specialist to join a fast-growing team. This is a hands-on role supporting both onsite and remote users in a dynamic, evolving environment. The ideal candidate thrives in ambiguity, enjoys problem-solving, and is passionate about delivering exceptional user experiences.

Key Responsibilities
Provide day-to-day IT support, managing approximately 15+ tickets per day
Troubleshoot hardware, software, application, and basic POS issues
Support user account administration (e.g., Active Directory)
Assist with new hire onboarding, including device imaging and setup
Deliver onsite desk-side support and user assistance
Partner with Tier 1 & Tier 2 teams to resolve escalations
Support conference room technology (Zoom Rooms, AV systems, Crestron)
Document processes and contribute to continuous improvement efforts
Help standardize and enhance IT support practices in a growing environment

Required Qualifications
Strong customer service orientation with excellent communication skills
Experience supporting user/admin systems (e.g., Active Directory)
Proven ability to troubleshoot across a variety of technologies (technology-agnostic mindset)
Comfortable working in a fast-paced, evolving environment
Ability to work onsite 5 days per week
C-Suite level presence
Preferred Qualifications
Experience with ITSM tools (e.g., Zendesk)
Exposure to both Mac and Windows environments
Familiarity with AV systems and conference room technologies
Experience creating technical documentation
Exposure to scripting, automation, or emerging technologies (e.g., AI/LLMs)

Work Environment
Collaborative, startup-like culture with evolving processes
High visibility role with exposure to leadership and business stakeholders
Emphasis on initiative, adaptability, and authenticity ("come as you are" culture)

Why Join
Opportunity to shape IT processes in a growing organization
Work with modern and emerging technologies
High-impact role with strong exposure and career growth potential

Details
Location: Onsite (5 days/week)
Type: Contract with potential for full-time hire down the road
Additional Skills & Qualifications
Answer, evaluate, and prioritize incoming requests for assistance from field employees
Provide support to all Shops as it relates to the overall Point of Sale, network, receipt printers, and other technology systems that assist the Field in serving customers
Ensure all problem calls are resolved and closed in a timely manner, including follow-up with users to ensure issue resolution
Proactively work to improve the overall system performance and stability
Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue
Be an expert in the operations of shops; thoroughly understanding the overall system environment
Manage problem escalations and work directly with other teams or vendors to solve technical issues
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and general wifi connectivity in a roaming environment.
Job Type & Location
This is a Contract to Hire position based out of Fresno, CA.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fresno,CA.
Application Deadline
This position is anticipated to close on Jul 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.