Candidates must currently reside in Central Standard Time (CST) or Mountain Time (MT).
Our client, an IT Services organization supporting commercial and federal clients is seeking an IT Operations Generalist will provide interim support across end-user services, device lifecycle management, and SaaS administration during a 90-day engagement. This role is designed to stabilize day-to-day IT operations following the loss of a key internal resource, while ensuring continuity, process alignment, and efficient ticket resolution.
Key Responsibilities:
End-User Support & Ticket Management:
Manage and resolve incoming requests through FreshService, ensuring timely response and resolution
Support triage, prioritization, and routing of incidents and service requests
Collaborate with the managed services team to transition or offload appropriate ticket workload
Device Provisioning & Mobile Management:
Provision and deploy laptops, mobile devices, and related hardware
Support mobile device lifecycle management, including configuration, enrollment, and decommissioning
Interface with platforms such as JAMF and Go Exceed, as applicable
Employee Onboarding & Offboarding
Execute onboarding/offboarding processes, including account setup, access provisioning, and device preparation
Coordinate with internal stakeholders to ensure a consistent and documented onboarding experience
Align onboarding/offboarding workflows with FreshService and existing internal processes
SaaS License & Account Administration:
Manage user access and license allocation across key platforms, including:
Monday.com
Adobe
DialPad
Process access requests and approvals,ensuring proper documentation and compliance
Process Coordination & Improvement:
Help define and standardize IT service workflows, particularly within FreshService
Identify opportunities to improve efficiency, automation, and handoffs between internal teams and our client
Support documentation of repeatable processes and best practices
Experience in IT support, service desk, or IT operations roles
Familiarity with SaaS administration and identity/access management
Experience with ITSM platforms (FreshService preferred)
Exposure to device management tools (e.g., JAMF, Intune, or similar)
Strong organizational and communication skills
Apply today for immediate consideration. I look forward to hearing from you.
Never miss an opportunity! Create an alert based on the job you applied for.