Salesforce Senior Delivery Lead

Salesforce Senior Delivery Lead

Company:
The Boeing Company

The Boeing Company's Information Digital Technology & Security (IDT&S) organization is currently seeking a Salesforce Senior Delivery Lead to join the Customer Relationship Management (CRM) team in Plano, TX.

The Senior Salesforce Delivery Lead is accountable for end-to-end delivery, excellence, and operational readiness of Salesforce CRM initiatives across multiple agile teams. This role ensures delivery predictability, quality, architectural alignment, and compliance while enabling teams to deliver business value at scale.

The Senior Delivery Lead partners closely with Business Product Managers, Solution Architects, Release Train Engineers (RTEs), Pod Leads, and enterprise stakeholders to drive planning, execution, risk management, and continuous improvement across Salesforce programs.

This role requires strong leadership presence, the ability to operate in a complex, matrixed enterprise, and experience delivering large-scale Salesforce programs in regulated environments.

Position Responsibilities:

• Own end-to-end delivery of Salesforce CRM initiatives across multiple agile teams, ensuring releases meet scope, quality, timeline, security, and compliance expectations
• Lead cross-team planning, sprint synchronization, and alignment of commitments during quarterly Program Increments (PI)
• Manage dependencies, sequencing, and delivery risks across Salesforce teams, enterprise IT teams, and business programs to minimize blockers and rework
• Support business-based Product Managers in go-live planning, including deployment windows, rollback strategies, and production cutover activities
• Coach and mentor Product Owners, Pod Leads, and supplier delivery leads to improve agile execution, team effectiveness, and delivery maturity
• Partner with IT Product Management on budget oversight, vendor performance, capacity planning, and resource allocation to meet delivery targets
• Remove organizational impediments and escalate risks or issues requiring program-level or executive attention with clear mitigation plans
• Translate business strategy and product priorities into a clear, executable delivery roadmap with measurable milestones
• Partner with Release Train Engineers and Pod Leads to establish and sustain agile governance, including roles, decision rights, and escalation paths
• Maintain cross-team risk, issue, and dependency tracking, driving timely mitigation and resolution
• Act as the primary delivery liaison between business-based product and solution managers and agile teams, ensuring alignment on priorities, acceptance criteria, success metrics, and trade-off decisions
• Provide clear, executive-ready communication on delivery status, risks, dependencies, and outcomes to program leadership and steering committees
• Ensure delivered solutions align with enterprise architecture, security, data, and integration standards
• Coordinate cross-team architectural decisions and sponsor technical enablers such as refactoring, platform upgrades, CI/CD improvements, and observability to reduce technical debt and long-term risk
• Embed and enforce quality gates across CI/CD pipelines, automated testing, code reviews, security scanning, and performance validation
• Define and oversee production readiness criteria, operational handover, monitoring, incident response, and post-incident reviews
• Track and improve delivery KPIs including predictability, defect trends, release stability, deployment frequency, and team velocity
• Lead regular team-level and cross-team retrospectives, converting insights into actionable improvements
• Promote a DevOps culture, automation, and data-driven decision-making across delivery teams
• Support standardization of delivery tools and processes for backlog management, CI/CD, test automation, and observability
• Create and maintain delivery playbooks, templates, and runbooks to scale consistent practices across teams
• Ensure compliance with regulatory, audit, security, and vendor risk requirements across development and deployment practices

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in technology delivery, program delivery, or product execution roles
• 5+ years of experience leading Salesforce or enterprise SaaS delivery in agile/SAFe environments
• 5+ years of experience managing multiple agile teams, cross-team dependencies, and PI planning
• 5+ years of experience in Agile / SAFe delivery models
• 5+ years of experience with DevOps, CI/CD pipelines, automated testing, and release governance
• 5+ years of experience with stakeholder management, risk management, and executive communication
• 5+ years of experience delivering in large, matrixed, or regulated enterprise environments

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience
• Certifications such as Salesforce Certified Administrator, SAFe Product Owner/Product Manager (PO/PM) (or equivalent agile certification), Salesforce Platform App Builder, Salesforce Advance Administrator, SAFe Agilist (SA), SAFe Release Train Engineer (RTE), or Salesforce Sales/Service/Marketing Cloud Consultant
• Experience leading Salesforce delivery across Sales, Marketing, Service, or Corporate Functions
• Experience working with global teams and supplier delivery models
• Experience with platform health, technical debt management, and observability

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $168,300 - $227,700

Language Requirements:
Not Applicable

Education:
Not Applicable

Relocation:
Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:
This is not an Export Control position.

Safety Sensitive:
This is not a Safety Sensitive Position.

Security Clearance:
This position does not require a Security Clearance.

Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program
This position is not contingent upon program award

Shift:
Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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