Customer Experience Agent (Bilingual Spanish)

Customer Experience Agent (Bilingual Spanish)

Location: Houston, TX
Workplace Type: On-Site
Employment Type: Contract-to-Hire (6 Months)
Pay Rate: $22.00-$24.00 per hour

Position Overview

We are seeking compassionate and customer-focused Bilingual Customer Experience Agents to support members in a fast-paced healthcare contact center environment. As the first point of contact, you will play a critical role in delivering exceptional service, building trust, and helping individuals navigate healthcare-related questions and concerns.
This position is ideal for individuals who are passionate about helping others, excel in customer-facing roles, and thrive in an environment where empathy, problem-solving, and accountability are key to success.

Key Responsibilities

• Respond to inbound member inquiries with professionalism, empathy, and urgency.
• Assist members with questions related to healthcare benefits, claims, enrollment, coverage, and clinical services.
• Guide members through complex issues while coordinating with internal teams to ensure complete resolution.
• Build trust through active listening, personalized support, and a customer-first approach.
• De-escalate concerns and provide reassurance during challenging situations.
• Accurately document all interactions within company systems.
• Navigate multiple applications and systems simultaneously while maintaining a positive member experience.
• Identify trends and provide feedback to support process improvements and enhance the customer experience.
• Adhere to all company policies, operational procedures, and regulatory compliance requirements.
• Maintain performance standards related to quality, productivity, and member satisfaction.

Required Qualifications

• Fluent in both English and Spanish.
• Minimum of 2 years of customer-facing experience.
• Experience in one or more of the following environments:
  • Call Center
  • Healthcare
  • Hospitality
  • Technical Support
  • Customer Service
  • Health Insurance
• Strong customer service and communication skills.
• Demonstrated empathy and ability to connect with customers from diverse backgrounds.
• Ability to work effectively in a structured, performance-driven environment.
• Strong problem-solving and critical-thinking abilities.
• Comfortable using multiple computer systems and applications simultaneously.
• Ability to handle sensitive and confidential information professionally.

Preferred Qualifications

• Experience supporting healthcare or health insurance members.
• Bachelor's degree.
• Internship or professional work experience while pursuing a degree.
• Experience managing complex customer situations requiring coordination across multiple departments.
• Background in high-touch service environments focused on customer satisfaction and retention.

What Success Looks Like

First 90 Days

• Complete comprehensive training and onboarding.
• Become proficient with company systems, policies, and call-handling procedures.
• Demonstrate empathy and professionalism in every member interaction.
• Meet initial performance and quality expectations.

By Six Months

• Independently manage a variety of member inquiries with confidence.
• Consistently exceed quality, productivity, and customer satisfaction metrics.
• Effectively resolve complex issues while delivering a positive member experience.

Long-Term

• Become a trusted resource known for empathy, accuracy, and reliability.
• Contribute to a strong team culture and continuous improvement initiatives.
• Help improve the overall healthcare experience for members.

Training

New hires will participate in an extensive paid training program lasting approximately 6-7 weeks.
Training Schedule:

• Monday-Friday
• 9:00 AM - 5:00 PM CST

Schedule & Availability

Training Period

• Monday-Friday
• Daytime schedule

Peak Season (October - April)

• Contact center operates extended hours.
• Candidates must be flexible to support varying schedules, including evening coverage and approximately two weekends per month.

Non-Peak Season (April - October)

• Primarily Monday-Friday daytime schedules.

Ideal Candidate Traits

• Empathetic and service-oriented.
• Excellent communicator and active listener.
• Accountable and dependable.
• Adaptable to change and feedback.
• Comfortable in a fast-paced environment.
• Strong attention to detail.
• Positive attitude and team-player mindset.
• Passionate about helping others and making a meaningful impact.

Benefits

Eligibility requirements may apply. Available benefits may include:

• Medical, Dental, and Vision Insurance
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan (Pre-Tax and Roth Options)
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program (EAP)
• Paid Time Off and Leave Benefits

Why Apply?

• Opportunity to make a meaningful impact on people's lives.
• Comprehensive paid training and professional development.
• Collaborative, mission-driven team environment.
• Clear path to long-term employment through a contract-to-hire opportunity.
• Fast-growing organization with opportunities for career growth and advancement.

If you are bilingual in Spanish, thrive on helping others, and have a passion for delivering exceptional customer service, we encourage you to apply today.
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.