ITSM Process Owner

Los Angeles, CA, US • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
6 Months
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • ITIL
  • ITSM
  • Incident Management
  • Change Management
  • Problem Management
  • Service Request Management
  • CMDB
  • Service Level Management
  • Knowledge Management
  • Process Governance
  • Business Process Design
  • Data Analytics
  • Self-Service Automation

Summary

Requirements
  • 8 or more years of experience leading ITSM process ownership and ITIL framework implementation.
  • Proficiency in ServiceNow, including Request Management, Knowledge Management, Service Level Management, and Incident Management.
  • Experience with ITIL processes including Incident, Change, and Problem Management, with ITIL accreditation or equivalent.
  • Experience establishing and integrating a Configuration Management Database (CMDB) within ITSM processes.
  • Experience with business process design, modeling, systems analysis, and requirement definition.
  • Strong organizational, stakeholder management, and influencing skills, with proven experience leading process improvement and organizational change.
 
Responsibilities
  • Define, develop, and govern ITIL processes including Incident, Change, Problem, and Service Request Management.
  • Establish and maintain service catalogs, performance metrics, and SLAs, taking action on non-conformance.
  • Establish and operate a CMDB tightly integrated into ITSM processes.
  • Conduct audits and maturity assessments to identify process improvement opportunities.
  • Design improved self-service and automation capabilities to enhance user support experience.
  • Generate data analytics, dashboards, and actionable insights, collaborating with global teams on continual service improvement.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
 
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
For more information about Resourcesoft and our services, please visit our website.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117734
  • Position Id: 21896-27990-1789761638
  • Posted 2 hours ago

Company Info

About Resourcesoft, Inc.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

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