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Help Desk Analyst 1

Olathe, KS, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

UPS
Distribution
Collaboration
Knowledge Base
Process Improvement
Organized
Help Desk
Technical Support
Documentation
Research
Communication

Summary

Overview

We are seeking a full-time Helpdesk Analyst 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps.

Essential Functions

Serve as a liaison between advanced support/SME's and end users and escalates irresolvable issues when necessary
Answer Help Desk phones in a courteous and friendly manner
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities
Collaborate with team members including sharing knowledge and documenting and contributing to knowledge base and offering suggestions for process improvements
Apply basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies, document work in an organized manner, and use proper tools and techniques to identify and resolve problems
Responsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Basic Qualifications

High School Diploma or GED AND coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Demonstrates basic familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Demonstrates strong and effective verbal, written, and interpersonal communication skills

Desired Qualifications

Outstanding academics (cumulative GPA greater than or equal to 3.5)

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117971
Position Id: b2fe08f946e3ea3bc80d93648fe1f8a8
Posted 9 hours ago

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