IT Service Desk Analyst (Onsite)

job summary:

Title: IT Service Desk Analyst

Duration: Open Ended w2 Contract (no end date cap)

Location: 100% Onsite in 345 Park Ave, NY, NY 10154

Shift: Tuesday-Saturday, 10 a.m.-7 p.m. EST

We are seeking a proactive and articulate Service Desk Analyst (Junior-to-Mid Level) to join our IT operations team. In this role, you will serve as the frontline of technical excellence, providing high-touch support to a large-scale enterprise environment. This is a critical position for a technician who not only possesses deep technical acumen across PC, Mac, and mobile platforms but also excels at "translating" complex technical jargon into clear, professional guidance for our diverse user base.

For Immediate review, email resume to

location: New York, New York

job type: Solutions

salary: $30 - 32 per hour

work hours: 9am to 4pm

education: No Degree Required



responsibilities:

Experience Requirements

• Duration: 2+ years of IT Service Desk experience.
• Environment: Experience in a mid-to-large business/corporation.
• Platforms: In-depth knowledge of PC and Mac platforms.
• Expertise: Diagnosis and resolution of software, hardware, and networking issues.

Essential Duties & Responsibilities User Support & Service Management

• Primary Support: Provide IT Service Desk (ITSD) and deskside support to all users.
• Single Point of Contact: Resolve issues for all desktop technology (laptops, tablets, mobile, printing, wireless, and A/V).
• White Glove Support: Provide high-level "VIP" and executive support.
• Ticket Lifecycle: Use ServiceNow to manage incidents and requests from start to finish based on agreed service levels (SLAs).
• Onboarding: Conduct IT orientation for new hires.

Technical Maintenance & Operations

• Hardware Lifecycle: Maintain, provision, and manage the lifecycle of hardware/software assets.
• Account Administration: Provision and administer user accounts, distribution groups, and security groups in Active Directory.
• Deployment: Perform staff equipment moves and changes.
• Patching: Push and install workstation patches and assist with regression testing for OS upgrades.
• Escalation: Coordinate with infrastructure engineering or operations teams when advanced assistance is required.

Audio/Visual & Conference Support

• AV Support: Maintain conference rooms, including large-audience simultaneous conferencing and video conferencing.
• Equipment: Provision and maintain projectors and other specialized office equipment.

Skills & Abilities

• Technical Proficiency: Advanced knowledge of Microsoft Windows OS, Office 365, Mac OS, and Mobile OS.
• Toolsets: Familiarity with remote diagnostic tools, asset management software, and software distribution tools.
• Communication: Strong written and verbal skills; ability to interact with associates at all levels.
• Soft Skills: Self-motivated with strong organizational, project management, and prioritization skills.
• Adaptability: Ability to work under pressure, meet deadlines, and maintain a flexible schedule.

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qualifications:

Operating on a Tuesday-Saturday (10:00 AM - 7:00 PM) schedule, you will be the "single point of resolution" for technical requests delivered via phone, email, and in-person walk-ups. If you are a self-motivated problem solver with 2-5+ years of experience who thrives on providing "white-glove" service and maintaining seamless business continuity, we want to hear from you.

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.