IT Operations Manager

Apply by Email/Direct Application at

Location:

Santa Clara, CA Main office

190 W Tasman Drive, San Jose, CA 95134

Duration:

6+ months Contract or Contract to Hire

Position:

Title: Sr. Manger, IT Operations

Experience Requirements (in brief):

Job Qualifications

8+ years direct relevant experience

Key Responsibilities:

Required Qualifications

• 8+ years of IT operations experience, with at least 3 5 years in a leadership or management role.
• Strong understanding of ITSM frameworks (ITIL), incident response, change management, and service delivery models.
• Hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems.
• Experience building and scaling IT teams in a fast-paced, growth-oriented environment.
  Excellent communication, prioritization, and stakeholder management skills.

• Direct experience of collaboration tools (Google Workspace, Slack, Zoom, Miro, Notion, Atlassian, etc.).
• Establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace).

Preferred Qualifications

• Experience in engineering-driven, hybrid or multi-site organizations.
• Experience supporting executive teams or high-velocity engineering organizations.
• Strong understanding of automation, workflow orchestration, and operational tooling.
• Exposure to compliance frameworks (SOC2, FedRAMP, CMMC, ISO 27001) is a plus.