IT Operations Manager

Santa Clara, CA, US • Posted 30+ days ago • Updated 2 days ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • ITSM
  • ITIL
  • Okta
  • Entra
  • Google Workspace
  • Slack
  • Zoom
  • Miro
  • Notion
  • Atlassian

Summary

Apply by Email/Direct Application at

Location:

Santa Clara, CA Main office

190 W Tasman Drive, San Jose, CA 95134

Duration:

6+ months Contract or Contract to Hire

Position:

Title: Sr. Manger, IT Operations

Experience Requirements (in brief):

Job Qualifications

8+ years direct relevant experience

Key Responsibilities:

Required Qualifications

  • 8+ years of IT operations experience, with at least 3 5 years in a leadership or management role.
  • Strong understanding of ITSM frameworks (ITIL), incident response, change management, and service delivery models.
  • Hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems.
  • Experience building and scaling IT teams in a fast-paced, growth-oriented environment.
    Excellent communication, prioritization, and stakeholder management skills.
  • Direct experience of collaboration tools (Google Workspace, Slack, Zoom, Miro, Notion, Atlassian, etc.).
  • Establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace).

Preferred Qualifications

  • Experience in engineering-driven, hybrid or multi-site organizations.
  • Experience supporting executive teams or high-velocity engineering organizations.
  • Strong understanding of automation, workflow orchestration, and operational tooling.
  • Exposure to compliance frameworks (SOC2, FedRAMP, CMMC, ISO 27001) is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90994229
  • Position Id: 8862637
  • Posted 30+ days ago
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