We are seeking a talented individual for a Desktop Support Administrator who will be primarily responsible for deployment, implementation, and support of the corporate desktop and end-user environments. The person in this role will work closely with the Server and Network teams to integrate software efficiently and effectively into the desktop image, assist in updating desktop image builds on an ongoing basis. The Desktop Support Administrator will provide technical leadership and will partner with IT management teams and business units to implement effective solutions aligned with the company's objectives including automating processes, licensing, and advising best practices on new features and policies.
Responsibilities
Administer applications to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, reporting and disaster recovery
Support in asset management activities of company owned workstations
Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required
Supporting workstation repair and hardware maintenance
Participate in creating and implementing company IT standards and compliance metrics
Create, customize, deploy, and automate software packages. This includes scripting in the development of packages for application and OS deployment
Monitor and troubleshoot software package installation failures and provide regular status updates
Build and develop new tools, processes, or procedures to help empower the Service Desk team to be efficient and effective in supporting the organization
Management and support of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager
Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans
Share accountability for the desktop experience and enterprise manageability of the desktop infrastructure
Define detailed steps for any implementation work and adhere to defined change control processes
Supporting multifactor authentication technologies
Non-Essential Responsibilities
Performs other functions as assigned.
Knowledge, Skills, and Abilities or The Ideal Candidate will have
Strong Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
Exceptional Ability to provide a high level of support with a customer-first attitude.
Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy
Ability to create policies and standards used to maintain the technical and application infrastructure
Strong ability to apply a high sense of urgency to all tasks.
Strong ability to provide an expert level of problem-solving and technical troubleshooting skills.
Strong ability to work independently to meet objectives.
Strong ability to communicate technology in business terms with customers at all levels.
Strong ability to actively collaborate with vendors and other support teams for problem resolution.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Strong ability to provide careful attention to detail.
Strong ability to manage multiple initiatives.
Ability to meet deadlines.
Ability to multi-task and prioritize workload.
Ability to perform well in a team environment, with staff at all levels, to achieve business goals.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Ability to work weekends and overnight hours as needed.
Work Conditions and Physical Demands
Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)
Requires manual dexterity to use computer, telephone, and peripherals
May be required to work extended hours for special business needs
Ability to work in the office up to 5 days a week (Irving, TX) and as required
Minimum Education
BS\BA in Computer Science or technical training equivalent or an equivalent in education and experience preferred
Minimum Related Work Experience
Minimum 5 years experience troubleshooting hardware issues including desktop and laptops. Completion of field related certifications preferred
Experience with installation, configuration, security patching and troubleshooting of MS Windows OS
Microsoft technologies, AD, Intune, and MECM/SCCM
Understanding of application packaging and delivery
Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment)
Familiar with basic network protocols and troubleshooting
Excellent communication and verbal skills as well as business acumen
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxbcsi
- Position Id: Job44221
- Posted 13 hours ago
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