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ServiceNow ITSM Technical Lead

Sunnyvale, CA, US • Posted 12 hours ago • Updated 12 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

42 Weeks

On-site

Depends on Experience

Kanshe Infotech

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

ServiceNow ITSM
Incident Management
Problem Management
Change Management
Request Management
CMDB
Knowledge Management
Service Catalog
Workflows
Business Rules
Client Scripts
REST APIs
IntegrationHub
Platform Migrations
ITIL
ITSM Best Practices
Troubleshooting
Communication
Stakeholder Management

Summary

Job Title: ServiceNow ITSM Technical Lead

Location: Sunnyvale, CA
Job Type: Long-Term Contract
Interview: Face-to-Face (Local candidates preferred; relocation accepted)

Top Skills:

Job Description:

We are seeking a ServiceNow ITSM Technical Lead to lead the migration from Freshworks to ServiceNow. The ideal candidate will have strong experience with ServiceNow ITSM, platform configuration, workflow automation, integrations, and ITSM process transformation.

Required Skills:

7+ years of ServiceNow ITSM development/administration experience
Strong experience with Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog
Hands-on experience with Workflows, Business Rules, Client Scripts, and REST API integrations
Experience with ServiceNow CMDB, IntegrationHub, and platform migrations
Strong understanding of ITIL processes and ITSM best practices
Excellent troubleshooting, communication, and stakeholder management skills

Preferred Skills:

Experience migrating Freshworks/Freshservice to ServiceNow
ServiceNow CSA or CAD certification
Experience with Discovery, Service Mapping, or Automation
Experience working in enterprise or regulated environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10474459
Position Id: JB-VEQUQ3RB
Posted 12 hours ago

Company Info

About Kanshe Infotech

Kanshe Infotech, which focuses primarily on providing timely, high-quality, and cost-effective application development and consulting services.

Today, the core of many businesses is software and application development, thus providing end-to-end solutions and services with quality assurance will help our clients stand out from the competition. We bring great on-premises solutions to every project along with our strict adherence to best practises, dedication to timely delivery, and engineering expertise.

We work hard to consistently deliver the best solutions to our potential clients since we feel that staying current with technology is what defines the success of a business.

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