Digital Experience Analyst W-2 ONLY
Remote • Posted 1 day ago • Updated 1 day ago

United Global Technologies
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Job Details
Skills
- digital experience
- digital strategy
- digital ecosystem
Summary
The Digital Experience Analyst is focused on creating enhanced user experiences for our customers as guests on our digital platforms.
This role will focus on the governance and continuous improvement of digital ecosystem, including the pre-login webpages, Vision customer portal, and other digital customer touchpoints integrated with the website.
- Leverage the voice of the customer to identify and recommend strategic improvements to our digital systems.
- Support digital experience standards, governance models, and guidelines to maintain consistency across platforms.
- Translate business needs into digital requirements and work with IT, UX, and development partners to deliver solutions.
- Track publishing workflows, content operations, and platform QA to maintain reliability and performance.
- Enable the intake, prioritization, and delivery of digital enhancement requests from internal and external stakeholders.
- Support the development, refinement, and optimization of content across all digital channels to ensure clarity, brand alignment, and accessibility.
- Recommend enhancements on messaging hierarchy, navigation, and content placement to improve customer journeys.
- Partner with internal stakeholders to ensure brand consistency across digital assets.
- Identify user experience gaps, analyze behavior patterns, and provide data-backed recommendations for continuous improvement.
- Use dashboards, performance summaries, and insights to inform business decisions.
- Support cross-functional communication across Digital, Marketing, IT, Operations, and Commercial teams to align initiatives and ensure clear communication.
- Generate internal support for website experience and enhancements by aligning with Change Management and Internal Communications
- Coordinate with external agencies and vendors to support platform development, UX enhancements, and content production.
- Support enterprise-wide digital transformation initiatives, providing analytical inputs into strategic initiatives.
- Document digital projects from planning through launch, ensuring timelines, requirements, and quality standards are met.
- Identify opportunities to streamline processes, improve workflows, and increase team efficiency.
- Maintain documentation on platform processes, content standards, and governance frameworks.
Additional Duties
- Stay current with digital experience trends, UX best practices, platform capabilities, and accessibility standards.
Minimum Education and/or Experience
- Bachelor s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
- 3+ years of experience in digital experience, digital marketing, UX, or content planning.
- Experience working with enterprise CMS platforms and customer portals.
- Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.
- Experience supporting cross-functional digital initiatives or projects.
- Familiarity with marketing automation platforms (HubSpot a plus).
- Experience in aviation, travel, hospitality, or operationally complex environments preferred.
Additional Knowledge and Skills
- Strong project management skills with the ability to juggle multiple priorities.
- Excellent communication skills, able to translate technical concepts into clear, concise, business-focused recommendations.
- High attention to detail is paired with strategic thinking.
- Ability to lead through influence and collaborate across departments.
- Comfort analyzing data, identifying trends, and presenting insights.
- A self-starter who thrives in fast-paced, transformational environments.
- Dice Id: 10118931
- Position Id: 8885946
- Posted 1 day ago
Company Info
About United Global Technologies
Founded in 2009 by Elizabeth Bernstein and Jason Monastra, United Global Technologies is a SBA certified Women Owned Small Business (WOSB) IT and Engineering Services provider offering public and private sector clients over 32 years of information technology, engineering, and operational project services experience.
UGT was formed on the backbone of servicing mission-critical federal facilities with unclassified and classified personnel at the most vital locations across the country including Savannah River National Lab (SRNL), Savannah River Site (SRS), Nevada Test (NSTec), Oak Ridge Associated Universities (ORAU), Oak Ridge National Lab (ORNL), Los Alamos National Lab (LANL), Idaho National Lab (INL), FERMI, Brookhaven National Lab (BNL), West Valley and others. The company continues to expand our footprint offering commercial services to the largest companies in the world inclusive of Jacobs, CH2MH, Fluor, General Dynamics, Bechtel and other industry leaders across a diverse range of industrial verticals.
No other U.S.-based IT and engineering services company has the track-record and scope required to meet aggressive goals for all clients while offering the diversity business benefits of working with a certified EDWOSB/WOSB/SBE/DBE/MBE and HUB (NC) professional services firm. UGT, in addition, was selected with the past performance of the Department of Energy (DOE) into the Mentor Prot g program to support Stanford National Accelerator Laboratory (SLAC) in California.
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