Salesforce ServiceCloud Manager

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

We are seeking an AMS Manager – CRM with strong expertise in Salesforce Service Cloud, enterprise integrations, and application managed services. This role focuses on managing CRM support and enhancement initiatives, overseeing enterprise integrations, coordinating cross-functional delivery teams, and ensuring stable and scalable Salesforce operations within enterprise environments.

The ideal candidate will have strong experience with Salesforce Service Cloud, Mulesoft integrations, Program Management, CRM operations, and enterprise application support models.

Key Responsibilities

• Manage Application Managed Services (AMS) activities for Salesforce CRM environments
• Lead Salesforce Service Cloud support, enhancement, and operational initiatives
• Coordinate enterprise CRM support and issue resolution activities
• Manage integration workflows and enterprise connectivity using Mulesoft
• Collaborate with business, product, and technical teams to support CRM transformation initiatives
• Oversee production support, defect management, and release coordination activities
• Support Salesforce Service Cloud functional configurations and business process improvements
• Manage cross-functional delivery teams and stakeholder communications
• Coordinate Agile delivery activities, sprint planning, and operational support processes
• Support CRM data integration and synchronization across enterprise platforms
• Monitor application performance, service delivery, and operational stability
• Develop operational documentation, support processes, and governance standards
• Support enterprise CRM modernization and scalability initiatives
• Collaborate with onshore and offshore delivery teams to ensure successful project execution

Required Qualifications

• 6-9 years of US experience in Salesforce CRM and enterprise application support environments
• Strong experience with Salesforce Service Cloud
• Hands-on experience with Mulesoft integrations and enterprise integration workflows
• Strong Program Management experience
• Experience managing AMS and enterprise support delivery models
• Strong understanding of Salesforce CRM operations and support processes
• Experience coordinating enterprise application enhancements and releases
• Strong analytical, troubleshooting, and problem-solving skills
• Experience working in Agile delivery environments
• Strong communication and stakeholder management skills
• Experience collaborating with business, product, and technical teams

Preferred Qualifications

• Experience with Salesforce Data Cloud
• Experience with Salesforce Marketing Cloud
• Experience supporting enterprise CRM transformation initiatives
• Experience working with distributed onshore-offshore delivery teams
• Experience supporting large-scale Salesforce integration environments
• Experience with enterprise data synchronization and API integrations
• Experience supporting customer service and CRM operational workflows

Why Join 4A 

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

We want every candidate to have the opportunity to shine. is an Equal Opportunity Employer committed to building an inclusive environment. If you need a reasonable accommodation to apply for a role or participate in the interview process due to a disability, please let us know by reaching out to .

Please note that 4A Consulting participates in the federal E-Verify program. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 4A Consulting will only use E-Verify once you have accepted a job offer and completed the Form I-9.