Job Details:
The Program Manager plays a key role in ensuring the successful execution of partner programs, maintaining high standards of quality and compliance. This role requires a blend of technical understanding, project management expertise, and strong communication skills to guide partners through complex program requirements. You will be responsible for managing program timelines, coordinating with internal and external stakeholders, and driving process improvements to optimize efficiency.
Responsibilities:
- Program Management:
- Oversee the end-to-end program process, from application through final approval, ensuring adherence to established guidelines and timelines.
- Manage and track program progress, identifying and mitigating potential roadblocks.
- Provide expert guidance to partners on program requirements, procedures, and best practices.
- Coordinate and facilitate communication between partners, 3rd party providers, and internal teams.
- Ensure timely reviews and approvals at each stage of the program process.
- Documentation and Compliance:
- Maintain and update program documentation, including process guides, FAQs, and templates.
- Ensure all submissions and documentation meet established quality standards.
- Collaborate with technical writers to develop and refine program documentation.
- Partner Relationship Management:
- Act as the primary point of contact for partners, building and maintaining strong relationships.
- Provide proactive communication and support to partners, addressing inquiries and resolving issues promptly.
- Manage partner expectations and ensure alignment with program goals.
- Process Improvement and Optimization:
- Identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness.
- Develop and implement standardized processes and workflows for program activities.
- Analyze program data and metrics to identify trends and areas for improvement.
- Contribute to the development and implementation of new program tools and technologies.
- Team Collaboration and Communication:
- Collaborate with internal teams to ensure seamless integration of program activities.
- Provide regular updates to stakeholders on program progress and status.
- Participate in team meetings and contribute to knowledge sharing.
- Use issue tracking systems effectively for communication.
Qualifications:
- Bachelor's degree in Engineering, Business, or a related field.
- Minimum 4 years of experience in program management, preferably in a technical or compliance-related environment.
- Strong understanding of process management, quality assurance, and compliance requirements.
- Excellent project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
- Technical proficiency and ability to quickly grasp complex concepts.
- Experience with issue tracking systems.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and dynamic environment.
Preferred Qualifications:
- Experience in the automotive infotainment industry.
- Experience with process improvement methodologies.
Key Skills:
- Project Management
- Partner Relationship Management
- Technical Communication
- Problem-Solving
- Process Improvement
- Documentation
- Compliance
- Data Analysis
- Communication (Written and Verbal)
- Time Management
Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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