Desktop Support Deployment Tech

Position Summary

The Support Technician II provides on-site and remote technical support for end-user hardware, software, and networked systems. This role ensures reliable desktop operations, delivers exceptional customer service, supports compliance requirements, and serves as a positive representative of the organization in all interactions.

Essential Job Functions

Technical Support & Systems Administration

• Install, configure, maintain, and support end-user I.T. equipment including desktops, laptops, workstations, scanners, printers, terminals, and POS systems (excluding servers and associated devices).
• Troubleshoot and resolve hardware, software, and connectivity issues both on-site and remotely.
• Ensure devices are network-ready and integrated into distributed systems with high reliability and flexibility.
• Support networked software, hardware, and related devices.
• Assist with software installations, desktop imaging, hardware upgrades, and deployments.

Documentation & Training

• Create, maintain, and update system and network documentation.
• Train users on effective use of desktop systems and Microsoft Office Suite products.

Customer Service & Communication

• Maintain an exceptional level of customer service; address and resolve issues and complaints professionally and efficiently.
• Communicate effectively using written, verbal, and interpersonal skills with patients, visitors, employees, and internal/external clients.
• Demonstrate professionalism and positive behavior standards in all interactions.

Problem Solving & Prioritization

• Evaluate and prioritize technical issues using critical thinking and problem-solving skills appropriate to a Support Technician II.
• Resolve issues in a timely and effective manner while managing multiple requests.

Compliance & Professional Conduct

• Comply with all organizational policies and procedures, including HIPAA, compliance, safety, and service excellence requirements.
• Maintain a professional attitude and acceptable job performance across all assigned locations and responsibilities.
• Serve as a positive role model for patients, coworkers, employees, and students.
• Participate in a continuous learning environment by training others and developing new skills.

Other Duties and Responsibilities

• Adhere to the organizational Code of Conduct, policies, and service excellence standards at all times.
• Promote a safe work environment; address or report safety concerns promptly and participate in safety programs as required.
• Demonstrate cultural sensitivity and respect for diversity and multiculturalism, encouraging open communication and inclusion.
• Support emergency response efforts if assigned.

Core Competencies

• Troubleshooting
• Problem Solving / Analysis
• Technical Capacity
• Team Collaboration

Language Skills

• Bilingual (English/Spanish) preferred.
• Ability to read, interpret, and comply with written and verbal instructions.
• Ability to prepare professional reports and correspondence.
• Ability to communicate effectively with diverse individuals in a professional manner.

Computer & Technical Skills

• Proficient with Microsoft Word, Excel, Outlook, and Internet applications.
• Working knowledge of Microsoft 365.
• Working knowledge of antivirus, malware protection, and encryption tools.
• Knowledge of PowerPoint and Visio preferred.
• Basic mathematical skills, including working with whole numbers, fractions, and decimals.

Additional Skills & Abilities

• Knowledge of audio/visual hardware and web conferencing tools.
• Experience with SharePoint.
• Strong organizational, time management, and communication skills.

Skills Summary (ATS-Friendly)

• Customer Service
• Technical Support
• Hardware & Software Deployment
• Windows Operating Systems
• POS Systems
• Desktop & Peripheral Support
• Installations & Upgrades
• Imaging & Deployment

Experience Level

• Intermediate

Job Type & Location
This is a Contract position based out of Flagstaff, AZ.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Flagstaff,AZ.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.