Microsoft Support Admin

The Microsoft Support Administrator is a valued member of the NOC team responsible for providing 24x7 Level 2 support for client environments. We are seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with us and Microsoft engineers on more complex application issues.

Responsibilities:

·       Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.

·       Administer and troubleshoot Microsoft 365 user accounts, licenses and groups

·       Manage and support Microsoft Exchange Online, including email flow and mailboxes

·       Perform Active Directory administration and troubleshooting such as group policy management

·       Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime

·       Assist in backup, recovery, and security best practices using Microsoft tools

• Escalate and collaborate with engineers and Microsoft to resolve complex technical issues
• Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
• Communicate, internally and externally, the status of the tickets directly with clients
• Create and maintain IT knowledgebase articles
• Assist with cross training of other NOC support team members as needed

Requirements:

Bachelor’s degree in computer science or information technology, preferred or experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems

 2+ years of Microsoft Administration experience

Strong working knowledge of Microsoft 365 admin center, Exchange online, and Te

Required Certifications:

o   Microsoft 365 Certified: Modern Desktop Administrator Associate

o   Azure Fundamentals: AZ-900

·    Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP

·    Familiarity with Microsoft Endpoint Manager / Intune is a plus

·    Knowledge of MFA and Conditional Access support technologies

·    Experience with PowerShell scripting is preferred

·    Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred

• Strong listening, verbal, written, and interpersonal communication skills
• Accuracy and attention to detail when monitoring and maintaining systems
• Ability to work in a fast-paced, 24/7 operational environment
• Adept at communicating with all levels of technical experience

·    A strong sense of urgency and the ability to multi-task effectively

·    English proficiency