Tier 1 Help Desk

Tampa, FL, US • Posted 20 hours ago • Updated 9 hours ago
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Tier 1
  • Help Desk
  • Management
  • Attention To Detail
  • Technical Support
  • Customer Service
  • Computer Hardware
  • Printers
  • Mobile Devices
  • IOS Development
  • Android
  • Microsoft
  • Operating Systems
  • Microsoft Windows 7
  • Microsoft Operating Systems
  • Microsoft Windows

Summary

Description

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP's (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties and Responsibilities
  • Professional, energetic, hardworking, self-starter.
  • Demonstrates strong customer service skills with attention to detail and accuracy.
  • Ability to diagnose and troubleshoot technical issues.
  • Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
  • Track, route, and redirect MFP IT related issues to appropriate resource.
  • Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience and Qualifications
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end users.
  • Ability to work as a team with other technicians to accomplish tasks.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
  • Ability to diagnose and resolve basic technical issues
  • Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits
  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays
  • After one-year anniversary, eligible for employee profit sharing plan
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183968
  • Position Id: 417ae73042996f21354247a22355aa55
  • Posted 20 hours ago
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