Job Title: Desktop Support Engineer (W2 Contract)
Location: Onsite – Phoenix, AZ
Duration: 24-Month Contract (W2)
Pay Rate: $20–$27/hour (Depending on Experience)
Shift: 2nd Shift – Monday through Friday, 4:00 PM – 12:00 AM
About the Role
Russell Tobin is supporting the hiring process for a Desktop Support Engineer on behalf of a leading enterprise retail organization. This is a fully onsite role based in Phoenix, AZ, providing first-level technical support to end users in a fast-paced corporate environment.
Key Responsibilities
- Provide first-level support for all end users
- Troubleshoot and resolve hardware, software, and voice/data communication issues
- Escalate incidents to appropriate teams when necessary
- Create clear, concise, and informative support tickets
- Track, monitor, and follow up on all tickets through to resolution
- Deliver timely updates and maintain strong customer communication
Required Skills & Experience
- Experience using ticketing systems (ServiceNow, Remedy, etc.)
- Ability to write technical support documentation
- Strong computer proficiency across hardware and software technologies
- Excellent customer service skills
- Strong verbal and written communication abilities
- Ability to multitask, prioritize, and work under pressure
- Willingness to work flexible hours when needed
- Prior customer service, call center, help desk, or desktop support experience required
If you’re a motivated IT support professional looking to gain experience in a large enterprise environment, we encourage you to apply!
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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