Client Partner (Healthcare & AI Driven Solutions)

Job Title: Client Partner

Locations: Multiple locations based on client demand, including New York City, New Jersey, Boston, and Maryland. This role requires onsite presence at Client s offices and/or client sites, based on the engagement.

Duration: Fulltime / Direct Hire

Role Overview:
As a Client Success Principal in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring Fractal consistently delivers at the highest standard.

Responsibilities

• Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
• Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
• Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
• Ensure strong GenAI initiativesoutcomes and satisfaction, with a target NPS of 70+
• Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
• Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
• Represent Fractal s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
• Manage account economics, including utilization, margins, and delivery health
• Drive proposals, client presentations, and commercial discussions in support of new and expanded work
• Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
• Act as a long-term strategic partner to clients and an active contributor to the growth of the HLS practice

Qualifications

• 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
• 10+ years of consulting experience in healthcare and life sciences
• 10+ years leading AI initiatives, including GenAI, for large enterprise clients
• Strong understanding of cloud platforms (AWS, Azure, or Google Cloud Platform) and enterprise AI delivery
• Proven commercial judgment with the ability to connect client challenges to business outcomes
• Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
• Demonstrated ability to lead large, cross-functional teams through influence
• Comfortable operating in ambiguous, fast-moving environments
• Strong written and verbal communication skills
• Hands-on experience with proposals and executive-level client presentations
• Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities