Service Transition Manager - Kinetic ERP Migration

The Service Transition Manager will lead the transition of Kinetic ERP Migration Factory services from pre-sales / build phase into steady-state operations. This role is accountable for establishing repeatable migration processes, governance, tooling, and operational readiness to support large-scale, multi-year ERP migration programs delivered in a factory model (cloud and onprem to Kinetic).

The role acts as the bridge between solution architecture, delivery, operations, and customer stakeholders, ensuring smooth handover, minimal risk, and predictable outcomes during migration waves.

Key Responsibilities

Service Transition & Operational Readiness

• Own end-to-end service transition for Kinetic ERP migration services from design to BAU operations.
• Define and execute transition plans covering people, process, tools, governance, and SLAs.
• Ensure operational readiness before go-live of each migration wave (runbooks, SOPs, KT, access, environments).
• Establish service acceptance criteria and sign-off for transition into steady-state delivery.

Migration Factory Setup & Governance

• Design and operationalize a Migration Factory model for Kinetic (Wave-based / Assembly-line approach).
• Standardize migration methodologies for:
• Data migration (master, transactional, historical)
• Customizations and extensions
• Integrations ( ICE, REST, EDI, third-party)
• Reports, dashboards, and BPMs

Stakeholder & Customer Management

• Act as the primary transition interface between sales, solution architects, delivery teams, and customers.
• Partner with Kinetic, hyperscalers (Azure), and internal COEs as required.

Risk, Quality & Compliance

• Identify transition risks early and implement mitigation strategies.
• Ensure adherence to security, compliance, and audit requirements.
• Define quality gates and checkpoints across transition milestones.
• Track and improve KPIs such as cycle time, defect leakage, rework, and first-time-right migrations.

Key Deliverables

• Service Transition Plan & Timeline
• Migration Factory Operating Model
• SOPs, Runbooks, and Playbooks
• KT Plans and Completion Reports
• GoLive Readiness & Acceptance Sign-offs
• Early Life Support (ELS) plan and exit criteria

Required Skills & Experience

Functional & Domain Experience

• 10+ years of ERP delivery experience with at least 5+ years in service transition, operations, or large transformation programs.
• Strong hands-on experience with Kinetic ERP migrations or implementations.
• Proven experience setting up and running ERP Migration Factory or managed services models.
• Solid understanding of manufacturing, distribution, or industrial verticals (preferred).

Program & Transition Management

• Strong background in ITIL-based service transition and service management.
• Experience with multi-vendor, white-label, or global delivery models.
• Expertise in governance, SLA management, and operational KPIs.
• Excellent risk, dependency, and change management skills.