Amazon Connect Voice Engineer with Java Experience at Remote work

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

Amazon Web Services
Interactive Voice Response
Java
Amazon Connect
API
contact flows
routing
integrations

Summary

Job Title: Amazon Connect Voice Engineer (Java)
Location: Remote
Duration: 6+ Months

Responsibilities:

Design, develop, and implement solutions using Amazon Connect for contact center operations
Configure and manage voice workflows, call routing, IVR systems, and integrations
Develop and maintain backend services and integrations using Java
Collaborate with cross-functional teams to gather requirements and translate them into scalable voice solutions
Integrate Amazon Connect with external systems (CRM, APIs, databases)
Troubleshoot and resolve issues related to voice infrastructure and contact center operations
Optimize system performance, call flows, and customer experience
Ensure high availability, security, and compliance of voice systems
Support deployment, testing, and production releases

Required Skills:

Strong experience with Amazon Connect (contact flows, routing, integrations)
Solid understanding of voice engineering concepts (IVR, SIP, telephony systems, call routing)
Proficiency in Java development (Spring Boot or similar frameworks preferred)
Knowledge of REST APIs and microservices architecture
Experience integrating voice platforms with CRM or third-party systems
Strong problem-solving and troubleshooting skills
Excellent communication and collaboration abilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10428868
Position Id: BSK_3150
Posted 4 hours ago

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