Network Operations Analyst

Tuknik Government Services LLC, a Koniag Government Services company, is seeking a Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Job Summary:

Provide hardware and software engineering, technical support services, training for operation of various existing applications and implementation and operation of new technologies that reside in the client's Regional System Support Center (RSSC) infrastructure. The candidate shall provide on-site support and management for hardware devices located at the RSSC; as well as provide 2nd and 3rd level software and hardware problem determination support for this infrastructure.

Shift: Sunday thru Thursday from Midnight until 830am.

Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may be assigned)

• Perform day-to-day operations necessary for effective hardware operation. This includes daily database initialization, monitoring health of the client/server equipment and data flow through Outlook/Exchange, database, storage and the PDC servers
• Perform daily checks on overnight hardware functionality and troubleshoot as necessary
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and hardware problems in a multiple domain environment
• Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure, and coordinate the activities necessary for problem resolution
• Perform all activities necessary to resolve hardware problems. Limited travel may be required
• Install and/or reinstall Agency approved software on multiple platform disciplines resident in the ROCC
• Perform software application troubleshooting on all Agency-standard software
• Performance of the day-to-day operations necessary for effective software operation, coordinating prompt and appropriate problem resolution
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and software application problems in a multiple domain environment
• Perform all activities necessary to resolve software problems. Limited travel may be required
• Provide support and problem resolution for Microsoft Windows server and workstation, multiple domain structures
• Provide necessary expertise to use common Microsoft Administration utilities such as Server Manager, User Manager and Performance Monitor
• Provide suggestions for proactive problem resolution and to contribute suggestions for continuous improvement of daily operations in the remote office using network management utilities such as SMS
• Logically resolve problems in the client server area by using the TCP/IP suite of protocols (PING, TRACERT, TELNET, etc.)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• BA/BS in Computer Science, Information Services or comparable discipline required or demonstrated success with equivalent work experience

• Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree.

• Government contract may require person to possess proof of U.S. citizenship
• Active CCNA and Network+ Certification

Knowledge:

• Candidates must possess extensive knowledge of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, TCP/IP protocols and applications, Windows Server 2012, Windows 7, and Cisco IOS (CLI) and familiarity with Data Protection Manager 2012, System Center Configuration Manager (SCCM), virtual environments (i.e. VMware, Hyper-V), Unix systems operation and Oracle data base operation, EMC and Hitachi storage array concepts.
• In addition, experience in a large routed/switched/Ethernet network using primarily Cisco equipment is required. General Windows administration

Clearance: Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352