Oracle Techno-Functional consultant (OCI / OIC)

Position: Oracle Techno-Functional consultant (OCI / OIC)

Location: Dallas, TX Onsite

Type of Employment: Contract

Job Description: Provides technical assistance to clients using Oracle Enterprise Resource Planning (ERP) software, troubleshooting issues related to modules for financials, resolving problems through analysis of system logs, configuration checks, and coordination with other support teams to ensure optimal system functionality and customer satisfaction. This resource would not only provide functional support of the platform but also have the expertise to configure, develop, and implement integrations in the platform using Oracle Integration Cloud (OIC). Should have experience in OCI (Oracle Cloud Infrastructure).

Roles & Responsibilities:

• Troubleshooting and Issue Resolution: Diagnosing technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, configuration problems, and integration issues.
• Customer Interaction: Responding to business inquiries via email and ticketing systems, clearly explaining complex technical concepts to non-technical users.
• Log Analysis: Reviewing system logs and error messages to identify root causes of problems.
• Configuration Management: Assisting with configuration changes within Oracle ERP modules to address specific client requirements.
• Patch Management: Applying updates and patches to Oracle ERP systems to resolve known bugs and security vulnerabilities.
• Knowledge Base Management: Contributing to the internal knowledge base by documenting solutions to common issues and best practices.
• Escalation Management: Identifying complex issues that require escalation to senior technical support engineers or development teams.
• Training and Support: Providing basic training to customers on Oracle ERP functionalities and usage.
• In-depth knowledge of Oracle ERP modules: Thorough understanding of core Oracle ERP Financial module.
• Oracle Fusion on cloud.
• Experience with Reporting Tools: HCM Extracts, BIP and OTBI.
• Experience with Oracle Integration Cloud (OIC) and Oracle Cloud Infrastructure (OCI)
• Technical proficiency: Familiarity with Oracle database concepts, SQL queries, and related technologies.
• Troubleshooting skills: Ability to diagnose technical issues systematically and identify root causes.
• Excellent communication skills: Clear and concise communication to explain technical issues to non-technical users.