Overview
We are seeking an experienced L3 Zscaler Architect to serve as the highest level of escalation and technical authority for our Zscaler environment. This role will lead the support team for Zscaler infrastructure, acting as both a hands-on architect and senior escalation resource.
This is a true architect + Level 3 contractor role ideal for someone who can design, troubleshoot, and stabilize complex environments while guiding L1/L2 engineers and driving operational excellence.
Key Responsibilities
Serve as L3 escalation point for all Zscaler-related incidents, outages, and complex troubleshooting efforts
Lead and mentor the Zscaler support team, providing technical direction and ensuring timely issue resolution
Architect, design, and optimize Zscaler solutions (ZIA, ZPA, ZDX) across enterprise environments
Own and improve support processes, runbooks, and operational standards for Zscaler services
Troubleshoot advanced issues across networking, DNS, authentication, and application access layers
Configure and manage Zscaler policies, SSL inspection, and traffic forwarding mechanisms
Oversee ZPA App Connector deployments, access policies, and segmentation strategies
Monitor performance and user experience using ZDX and other observability tools
Manage and optimize IPSec/GRE tunnels, PAC files, and secure web gateway configurations
Collaborate with security, network, and identity teams to ensure seamless integration
Perform deep log analysis and root cause investigations for recurring or high-impact issues
Support a 24/7 operational environment, including critical incident response when required
Required Skills & Experience
8+ years of experience working with Zscaler technologies (ZIA, ZPA, ZDX)
Proven experience operating as a Level 3 / senior escalation resource in production environments
Strong hands-on experience with Zscaler Private Access (ZPA/PRA) including console and portal management
Deep understanding of cloud security, Zero Trust architecture, DNS, and secure web gateways
Advanced experience with policy configuration, SSL inspection, App Connector deployment, and ZDX monitoring
Familiarity with identity providers (Azure AD, CyberArk) and authentication flows
Strong knowledge of IPSec/GRE tunnels and PAC file management
Expertise in troubleshooting tools, log analysis, and Zscaler Admin Portal
Ability to diagnose and resolve complex, non-standard ( odd ) issues independently
Experience working in high-availability, 24/7 support environments
Preferred Qualifications
Zscaler certifications: ZCP, ZDTA, ZDTE, ZDXA (or equivalent)
Experience with Palo Alto, Cisco, or other enterprise security platforms
Background in network security architecture or engineering
Strong communication skills with the ability to lead technical discussions and document processes clearly
What We re Looking For
A true L3-level expert who can operate as both an architect and escalation lead
Someone comfortable taking ownership of critical issues, ambiguous problems, and complex environments
A technical leader who can guide support teams while remaining deeply hands-on
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxbcsi
- Position Id: Job44515
- Posted 2 hours ago
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