Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryManager, Technology Account Management
Job Description Summary
The Technology Account Management Manager (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer's overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers' business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard's Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. A successful candidate must be able to...
Demonstrate the ability to operate effectively in a fast-paced, customer-facing Technical Account Management environment
Bring a strong interest in and understanding of the operational and technical dynamics of the payments ecosystem
Exhibit proven cross-functional collaboration skills, partnering effectively with both business and technology stakeholders to drive timely outcomes
Show a deep commitment to customer advocacy, with a track record of building, managing, and sustaining strong, trust-based customer relationships
Role
Support the growth and evolving technology needs of fintech partners, enabling their successful integration into the payments ecosystem
Lead and oversee the successful launch of new financial institutions, enabling their card portfolios for digital wallet acceptance across platforms such as Apple Pay, Google Pay, and other emerging wallet solutions
Coordinate and align annual and ad hoc business planning efforts with customers and internal stakeholders to prioritize strategic, mutually beneficial objectives
Identify and deliver against customer, business, and corporate objectives, opportunities, and commitments
Represent the Voice of the Customer in product development initiatives, platform enhancements, and rule changes
Build, expand, and manage strong operational and technical relationships with key accounts in the market
Oversee Mastercard activities related to the technical design and implementation of customer initiatives, ensuring alignment with both customer and Mastercard requirements
Develop and maintain trusted working relationships with customer executive and decision-making stakeholders
Identify customer needs and coordinate training, education, and communication related to operational enhancements
Drive customer and internal alignment to ensure compliance with Mastercard technology enhancements and requirements
Identify opportunities to grow customer and Mastercard revenue by leveraging existing technology capabilities or through innovation and the development of new capabilities, and surface those opportunities to the Account team
All About You
Ability to work effectively across all segments of Mastercard and within customers' organizations, navigating complex, matrixed environments
Extensive knowledge and demonstrated application of customer service principles, financial services operations, and banking industry business practices
Strong ability to understand complex technology concepts and translate them into practical solutions that address business needs and opportunities within the fintech ecosystem
Deep expertise in credit and debit card operations, including issuing, acquiring, and processing, with emphasis on authorization, clearing, settlement, fraud, and risk management
Proven project management and implementation capabilities, with strong technology and operations acumen
Extensive account management experience, supported by exceptional interpersonal, communication, and negotiation skills
Strong analytical, problem-solving, and strategic planning abilities
Clear, confident, and engaging communicator with the ability to deliver effective stand-up and executive-level presentations
Solid understanding of business drivers, technology solutions, market participants, industry best practices, regulatory considerations, Mastercard products and rules, and competitive solutions within the U.S. market
Demonstrated ability to analyze business requirements, develop integrated technical and business solutions, and orchestrate cross-functional collaboration to deliver measurable results for both Mastercard and customers
Willingness to travel up to 40% as required
Bachelor's degree or equivalent professional experience, with emphasis on business, information technology, and/or bankcard industry experience
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay RangesO'Fallon, Missouri: $106,000 - $175,000 USD
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