Sr. Desktop Support Technician

job summary:

This is an onsite position in Milwaukee. The Sr. Desktop Support Technician provides expert-level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

location: Milwaukee, Wisconsin

job type: Contract

salary: $27 - 32 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

• Receives escalated support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
• Relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.

qualifications:

- End-user Technical support of Windows environments (5+ years)

- Technical support of Windows 10 or Windows 11 (5+ years)

- Installation and support of Microsoft Office Suite (5+ years)

- Extensive knowledge with desktop technology (5+ years)

- Deployment and technical support of x86/x64 computers (5+ years)

- Desktop Software installation, support, and troubleshooting (5+ years)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.