UX Researcher

Description

We are looking for an experienced UX research specialist to support product discovery and experience improvement for AI-driven solutions and internal digital tools. This Long-term Contract position offers the opportunity to work remotely while partnering with cross-functional teams to uncover user needs, evaluate product concepts, and guide better design decisions. The role combines hands-on research execution with insight storytelling to help shape customer-facing and employee experiences across multiple business areas.

Responsibilities:
Plan and carry out user research initiatives using a mix of qualitative and quantitative approaches to inform product and experience decisions.
Partner with product managers, designers, engineers, and business stakeholders to identify research goals and translate open questions into actionable studies.
Support and independently drive research for AI-enabled experiences, customer support workflows, marketing-related journeys, and internal employee tools.
Synthesize findings from interviews, surveys, behavioral data, and usability evaluations into clear themes, insights, and practical recommendations.
Work closely with analytics and data teams to connect user feedback with measurable trends and broader business context.
Present research outcomes to cross-functional audiences in a concise and persuasive manner that builds alignment and confidence.
Contribute to product strategy by highlighting user pain points, unmet needs, and opportunities for improved end-to-end experiences.
Promote user-centered practices and research best standards across teams to strengthen the overall design and product development culture.

Requirements

Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or a related discipline; advanced education is a plus.
At least 6 years of experience conducting UX research with both qualitative and quantitative methodologies.
Demonstrated background working in Agile, Lean UX, or similarly iterative product environments.
Experience researching AI-based or agentic AI experiences, including concept evaluation, interaction assessment, or competitive review.
Strong ability to communicate insights through written summaries, presentations, and stakeholder discussions.
Comfortable managing multiple priorities, navigating ambiguity, and working with a high level of independence.
Ability to influence decision-making by advocating for research-driven thinking across cross-functional teams.
Experience with complex B2B SaaS products or large matrixed organizations is preferred.

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