ServiceNow SAM Lead

Job Role : ServiceNow SAM Lead

Job Type: Full time

Location: Remote with USA

We are looking for an experienced ServiceNow SAM Lead with strong hands-on development expertise to design, develop, configure, and enhance ServiceNow solutions.

Experience

• 15+ years of overall IT experience
• 8+ years of hands-on ServiceNow Development experience
• Strong experience with ServiceNow Software Asset Management (SAM/SAM Pro)

Key Responsibilities

• Develop, configure, administer, and enhance the ServiceNow platform.
• Customize Incident, Problem, Change, Service Catalog, and Workflow modules.
• Lead development activities for the ServiceNow Change Management module.
• Develop solutions using JavaScript, Business Rules, UI Actions, UI Policies, ACLs, Catalog Items, and workflows.
• Build integrations using REST, SOAP, JSON, XML, and JDBC.
• Support ServiceNow Orchestration and process automation.
• Work with CMDB, CSDM, Configuration Management, and ITIL processes.
• Troubleshoot complex ServiceNow issues and collaborate with technical and business stakeholders.
• Deliver solutions in an Agile/Scrum environment.

Must-Have Skills

• ServiceNow Development
• ServiceNow SAM / SAM Pro
• JavaScript & ServiceNow scripting
• Change Management
• CMDB & CSDM
• REST/SOAP Web Services
• Service Catalog & Workflow
• ServiceNow administration and configuration
• Strong communication and stakeholder-management skills

Good to Have

• ServiceNow CAD Certification
• ITIL Certification
• AngularJS, HTML/HTML5 & CSS
• Networking fundamentals

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.