Business Analyst Field Workforce Management (WFM)
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Tek Inspirations LLC
Dice Job Match Score™
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Job Details
Skills
- Business Process
- Acceptance Testing
- Appointment Scheduling
- Business Analysis
- Conflict Resolution
- Analytical Skill
- Capacity Management
- Collaboration
- Communication
- Functional Requirements
- Documentation
- Field Operations
- Field Service
- Field Service Management
- Service Operations
- Process Improvement
- Requirements Elicitation
- Salesforce.com
- Functional Testing
- Management
- Optimization
- Problem Solving
- Process Flow
- Scheduling
- Screening
- Stakeholder Management
- Workforce Management
- IFS
- Status Reports
- Telecommunications
- User Stories
- WFM
- Workflow
Summary
Job Description -
Business Analyst Field Workforce Management (WFM)
Location: Maryland Heights, MO 63043
Work Arrangement: Onsite
Duration: 12 Months
Experience Required: 8 10 Years
Job Description
We are seeking an experienced Business Analyst with strong expertise in Field Workforce Management (WFM) solutions. The ideal candidate will have hands-on experience with field service dispatch and mobile workforce management platforms, supporting technician scheduling, route optimization, appointment capacity management, and field job execution.
This role requires a professional who can analyze field operations processes, investigate scheduling and dispatch issues, gather business requirements, and collaborate with business and technical teams to improve workforce efficiency.
Important: Experience must be in field-based mobile workforce management, not contact center agent scheduling.
Key Responsibilities
- Gather, analyze, and document business requirements for field workforce management processes.
- Work with field service dispatch and workforce management tools to support technician scheduling and dispatch operations.
- Analyze and troubleshoot issues related to route optimization, appointment scheduling, capacity management, and field job execution.
- Collaborate with business stakeholders, field operations teams, product owners, and technical teams to identify process improvement opportunities.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Investigate scheduling conflicts, dispatch inefficiencies, and operational workflow issues.
- Support system enhancements, integrations, user acceptance testing (UAT), and implementation activities.
- Validate business processes and ensure workforce management solutions meet operational requirements.
- Coordinate with cross-functional teams to resolve issues and support ongoing system improvements.
- Prepare business documentation, functional specifications, process maps, and status reports.
Required Skills
- 8 10 years of relevant Business Analysis experience.
- Strong hands-on experience with Field Workforce Management (WFM) tools.
- Experience with field service dispatch and mobile workforce management processes.
- Knowledge of technician scheduling, route dispatch optimization, and appointment capacity management.
- Experience supporting geofenced job execution or mobile field service workflows.
- Ability to investigate operational issues and analyze complex business processes.
- Strong requirements gathering, documentation, and stakeholder management skills.
- Experience working with business and technical teams to deliver system enhancements.
Experience with one or more of the following platforms:
- Salesforce Field Service
- Oracle Field Service (TOA)
- ClickSoftware
- ServiceNow Field Service Management (FSM)
- IFS / Clevest
- Experience in field service, utilities, telecommunications, or other technician-based service operations.
- Experience with system integrations, functional testing, and UAT.
- Strong analytical, problem-solving, and communication skills.
- Ability to work onsite in Maryland Heights, Missouri.
Ideal Candidate Profile
A Business Analyst with proven experience in field-based workforce management platforms and technician dispatch operations. Candidates must understand the practical challenges of mobile workforce scheduling, route optimization, appointment management, and field execution.
Important screening criteria: Candidates whose only WFM experience is contact center agent scheduling will not be a fit for this role.
- Dice Id: 91099133
- Position Id: 9116916
- Posted 2 hours ago
Company Info
TEK Inspirations LLC is a Texas based IT Staffing and consulting company that focuses on highly qualitative, timely delivered and cost-effective offshore software development and Staffing Services. We are committed to attracting, retaining and rewarding the best minds in the business. TEK Inspirations LLC is a place where people can grow and advance their career. We believe in an environment of integrity, trust, and sense of pride. We commit to attract & develop talent and retain a team of motivated & satisfied employees.
TEK Inspirations is committed to provide customer satisfaction through commitment & highest standards of qualitative services with minimum turnaround time. We have extensive experience in providing services to different domains like Healthcare, Pharmaceutical, Banking & Financial, and Telecom etc. We are highly focused to our customers in more ways than one. By improving reliability and agility, we enable our customers to achieve sustainable advantage over their competitors.
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