CyberArk Admin L2/L3

Description

We are seeking experienced CyberArk L2/L3 Administrator to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. This role will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response and audit support. This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.

This role is 4 days/week onsite in Marysville, OH

CyberArk Administration

Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment

Perform privileged account onboarding into CyberArk safes (currently a manual process)

Manage password rotation, reconciliation, and platform configuration

Monitor and troubleshoot access failures, rotation errors, and session issues

Assist with time-boxed privileged access and Break Glass workflows

Operational Support

Work from ServiceNow request queues (access, activities, break/fix) with a 2-day SLA

Respond to severity-based incidents; Sev1 requires 2-hour response

Participate in weekend on-call rotations (Sat ? Sun)

Assist users with CyberArk workflows and provide training as needed

Audit, Compliance & Security

Provide evidence for audits, including access approvals and session recording review

Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)

Support Disaster Recovery activities (e.g., adjusting password rotation parameters)

Process Improvement & Automation

Recommend improvements to reduce manual onboarding

Use scripting (PowerShell/Python) to streamline repeatable tasks

Contribute to future automation between ServiceNow and CyberArk

Requirements

Hands-on CyberArk administration experience (EPV, PVWA, CPM required)

Experience supporting PAM in Windows server environments

Understanding of AD/Entra integration with CyberArk

Prior experience with incident management and on-call support

Familiarity with ITSM systems (ServiceNow strongly preferred)

Ability to troubleshoot password rotation, vault access, and session issues

Preferred Qualifications

PowerShell or Python scripting for automation

Experience reviewing CyberArk session recordings or audit evidence

Exposure to QRadar or similar SIEM platforms

PKI, SAML, Zero Trust, or broader IAM experience

Experience supporting DR/BCP processes

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