Security Operations Manager

Role: Security Infosec Operations Manager
Location: Remote, USA (PST timings)

NOTE: SOX, IT Infosec,
Should have 10+ years of experience in Infosec or Security Domain along-with below requirements.

Technical Skills
Understanding of IT operations: infrastructure, servers, networks, cloud (AWS/Azure), databases, and end-user computing.
Familiarity with ITSM processes such as incident, problem, change, CMDB, and asset management.
Hands-on experience with tools like JIRA, ServiceNow, Confluence, MS Project, or similar.
Understanding of SOX ITGCs (change management, operations controls, backup/recovery, job processing).

Project Planning & Delivery
Manage end-to-end delivery of IT operational projects such as system upgrades, cloud migrations, platform enhancements, integrations, performance optimization, and service reliability initiatives.
Create project plans, milestones, RAID logs, task trackers, and communication plans.
Track and manage project status, dependencies, and cross-team deliverables using tools like JIRA, ServiceNow, Confluence, MS Project, or Smartsheet.
Coordinate with infrastructure, application, cloud, and end-user computing teams to ensure smooth execution.
Operational Readiness & Process Improvement
Ensure operational readiness activities such as runbook updates, knowledge transfers, DR/BCP verification, change management, support model updates, and handoff to operations.
Drive IT process improvement initiatives to enhance uptime, reduce incidents, and introduce automation.
Collaborate with IT support, monitoring, and infrastructure teams to reduce recurring operational issues.
SOX Compliance & Controls
Ensure all operational projects comply with SOX ITrequirements, including change management, access controls (at a high level, not IAM work), backup/recovery, and job scheduling processes.
Work with audit and compliance teams to collect evidence, maintain documentation, and support walkthroughs and testing.
Maintain traceability and documentation for project changes, approvals, and control checkpoints.
Ensure execution of SOX-aligned processes such as change approvals, release documentation, and segregation of duties validation.
Risk, Issue & Dependency Management
Proactively identify project risks, create mitigation plans, and escalate when required.
Maintain RAID logs and communicate key issues to leadership.
Coordinate dependency management across operations, applications, vendors, and business teams.
Reporting & Stakeholder Management
Prepare weekly status reports, dashboards, and executive updates.
Facilitate project meetings, stand-ups, retrospectives, and stakeholder reviews.
Build strong working relationships with delivery leads, IT operations, business partners, vendors, and PMO.